Frequently Asked Questions

Setting up Accounts

When do I receive the card?
How do I sign up/apply for an account?

Using Cavalier Advantage

What is Cavalier Advantage?
Does Cavalier Advantage require a PIN (Personal Identification Number)?
Can I withdraw cash from Cavalier Advantage?
Can I use Cavalier Advantage at any locations off-Grounds?
Are there any fees for using the Cavalier Advantage account?

Making Deposits

How do I make a deposit?
How much should I deposit?
If I give you my credit card number, can you make automatic deposits for me?
If I use a credit card to make a deposit, does that appear as a cash advance?
Can I make a deposit by transferring money from a checking or savings account?

Managing Account Funds

If my card is lost or stolen, what should I do?
What happens to the money at the end of the year?
How can I get a refund of my Cavalier Advantage balance?
How can my parent or guardian obtain information on my account?

General Questions

Couldn't I just use my bank debit card around Grounds? Why would I need Cavalier Advantage?
What is the difference between Cavalier Advantage and Plus Dollars?
What is the difference between Cavalier Advantage and Student Charge at the Bookstore?
What is the difference between the Cavalier Advantage account on my UVA ID card and a Cavalier Advantage generic card?
What are the terms and conditions of a Cavalier Advantage Account?



Q: When do I receive the card?

Cavalier Advantage is not a separate card; it is an account on your student or faculty/staff ID card.

Q: How do I sign up/apply for an account?

There is no need to sign up for a Cavalier Advantage account. Each student and employee is automatically given an account on his or her ID card. To activate the account, simply make a deposit.

Q: What is Cavalier Advantage?

Cavalier Advantage works as a declining balance account on your card; funds must be available in the account for its use. When purchases are made, the balance decreases; when it reaches a zero balance purchases will no longer be accepted. Cash cannot be withdrawn from the account, and there is no minimum balance to maintain.

Q: Does Cavalier Advantage require a PIN (Personal Identification Number)?

No. A PIN is not required to use Cavalier Advantage.

Q: Can I withdraw cash from Cavalier Advantage?

No. Cash cannot be withdrawn from this account.

Q: Can I use Cavalier Advantage at any locations off-Grounds?

No. Cavalier Advantage cannot be used at off-Grounds locations.

Q: Are there any fees for using the Cavalier Advantage account?

The only fees involved are in making a deposit, purchasing a generic card or obtaining a refund. There is a $2 processing fee for each deposit made online, in person, by mail, or over the phone. (No fee if you use one of the cash machines.) Generic cards cost $2. There is a $20 processing fee for account refunds.


Q: How do I make a deposit to my Cavalier Advantage account?

There are several options:

A minimum of $27 for a deposit made online.
A minimum of $52 for a deposit made in person, by phone, or by mail.
A deposit of any amount may be made at a cash machine.
A maximum of $1502 in total deposits to a Cavalier Advantage account per semester.

Minimum deposit of $27 or more:

Internet - Use our website to make deposits online using a credit card (Visa, MasterCard, American Express or Discover). A $2 processing fee is deducted from the deposit.

Minimum deposit of $52 or more:

Mail - Send our deposit form with a check (made payable to the University of Virginia) or credit card information (Visa, MasterCard, American Express or Discover) to the following address:

University of Virginia
Cavalier Advantage
P.O. Box 400313
Charlottesville, VA 22904-4313

A $2 processing fee is deducted from the deposit.

Phone - Call the office at 434-982-5735 to make a deposit using a credit card (Visa, MasterCard, American Express or Discover). A $2 processing fee is deducted from the deposit.

In person - Visit the Cavalier Advantage Office in Observatory Hill Dining Hall, the Bookstore, or TJ's Locker. These locations accept cash, check, and credit card deposits. A $2 processing fee is deducted from the deposit.

Cash deposits of any amount
:
Visit one of the cash deposit machines located in:

  • Alderman Library
  • Clemons Library
  • Fiske-Kimball Library at the Architecture School
  • Health Sciences Library
  • Observatory Hill Dining Hall
  • Science & Engineering Library at Clark Hall

Q: How much should I deposit?

We recommend depositing approximately $100 to $200 per semester for incidental expenses such as laundry, vending, copying, etc.  If the student will be using Cavalier Advantage to buy textbooks, we recommend you deposit the estimated cost of the textbooks in addition to the $100 to $200.  There is a maximum of $1502 in total deposits to a Cavalier Advantage account per semester. A $2 processing fee is deducted from the deposit. Money may be added at any time, and it will roll over each semester and each year.

Q: If I give you my credit card number, can you make automatic deposits for me?

No. We do not have the ability to establish an automatic deposit system; the depositor must initiate the deposit each time. The only option that may be available for automatic depositing would be through an outside institution, such as your bank's payment services. Please include your card number if you do establish automatic deposits through an outside institution.

Q: If I use a credit card to make a deposit, does that appear as a cash advance?
No. If you use a credit card to make deposits to Cavalier Advantage, the transaction shows up on your card as a regular purchase.

Q: Can I make a deposit by transferring money from a checking or savings account?

No. We cannot process an electronic transfer from a bank account.

Q: If my card is lost or stolen, what should I do?

If your student, faculty/staff ID card or Cavalier Advantage generic card is lost or stolen, we recommend you immediately deactivate it online through the ID Card Office or the Cavalier Advantage Office. This will stop all activity on your Cavalier Advantage account and protect any other privileges. You are responsible for charges made prior to notification that your card has been lost or stolen. (Students with meal plans will still be able to give their UVA ID number up to six times per semester with proper identification.) If you find your lost card (and you haven't replaced it with a new one), you may easily reactivate it the same way.

If you need to obtain a replacement student or faculty/staff ID card, visit the ID Card Office in the lower level of Observatory Hill Dining Hall during business hours (Monday - Friday, 8:00 a.m. - 5:00 p.m.). There is a $15 replacement fee, which may be paid by cash, check, or Cavalier Advantage ONLY.

When your replacement ID card is made, the balance in the Cavalier Advantage account simply transfers to the new card. The old card will no longer work and no one will be able to access your Cavalier Advantage account from that card.

Q: What happens to the money at the end of the year?
Your Cavalier Advantage balance will roll forward at the end of every semester and school year.

Q: How can I get a refund of my Cavalier Advantage account balance?
In order to obtain a refund, a student must have graduated or terminated their enrollment with the University, and employees must be leaving their position at the University. To request a refund, simply email with your name, the last 5-digits of your UVA ID number ONLY (for security purposes), and your current address. Also include your reason for requesting the refund (recent graduation, termination of enrollment, etc). Please be advised there is a $20 processing fee for all refunds. Refunds can only be processed for accounts with a balance of $30 or more.

You have sixty days after leaving to request a refund.


Q: How can my parent or guardian obtain information on my account?

To obtain information via telephone, in person, mail, email, or fax, the FERPA (Family Educational Rights and Privacy Act) "Authorization to Release Financial Information" form must be filled out first by you (the student). It only needs to be done one time unless there is a change. (The FERPA information is given out during first-year orientation.)

To obtain information via the Internet, they can visit "Access Your Account Online", as long as they know your computing ID and password.

Q: Couldn't I just use my bank debit card around Grounds? Why would I need Cavalier Advantage?

The majority of locations on-Grounds can only accept cash, check and Cavalier Advantage accounts as payment. Cavalier Advantage is also the only way to pay-for-print from library computers, and a convenient option for copiers and laundry machines that eliminates the need to carry coins.

Cavalier Advantage is also safer than carrying cash or credit cards; in the event of a lost or stolen ID card, all activity on your account can be stopped immediately by deactivating your ID card online through the ID Card Office or the Cavalier Advantage Office. Furthermore, the picture on the ID card adds extra security.

Q: What is the difference between Cavalier Advantage and Plus Dollars?

Plus Dollars are included with meal plans from Dining Services; they are extra dollars that can be used at retail food locations such as Pavilion XI, Alderman Café, The Castle, Poolside Café, and many others. However, Plus Dollars can only be used to purchase food.

Cavalier Advantage can be used at all Dining locations on-Grounds (including dining halls), and it is also accepted at vending machines, copiers, laundry machines, all Bookstore locations, Newcomb Hall Post Office, Central Grounds Parking Garage, Student Health and the Pharmacy, Cavalier Computers, Student Financial Services, and many other locations.

    • Save 25% at the Central Grounds Parking Garage
    • Save 2 cents per copy at most copiers
    • Save 10% on all regularly priced merchandise at TJ's Locker located at AFC (except at the Cavalier Computers satellite store inside TJ's).

When purchasing food at a location such as the Pavilion with an ID card, students should specify "Plus Dollars" or "Cavalier Advantage" to the cashier.


Q: What is the difference between Cavalier Advantage and Student Charge at the Bookstore?
Cavalier Advantage is a declining balance account; the money must be available to make a purchase. Charging a purchase at the Bookstore (widely known as "Student Charge") will send a bill to the permanent address on file for the student. To make a purchase with Cavalier Advantage, the balance on your account would simply decrease and no bill is sent. Students should specify "Cavalier Advantage" or "Student Charge" to the Bookstore cashier when making a purchase, and they must present their student ID.

Q: What is the difference between the Cavalier Advantage account on my UVA ID card and a Cavalier Advantage generic card?
Students or faculty/staff automatically have a Cavalier Advantage account setup on their official University ID card. Guests or visitors without an official University ID card have the option to purchase a Cavalier Advantage generic card from a cash deposit machine located at:

    • Alderman Library
    • Clemons Library
    • Fiske-Kimball Library at the Architecture School
    • Health Sciences Library
    • Observatory Hill Dining Hall
    • Science & Engineering Library at Clark Hall

Purchasing a card requires $5. The machine dispenses a card with a value of $3 (the card itself costs $2). Once the card is purchased, additional funds may be added at any time. UVA students or faculty/staff are encouraged to put funds on the account associated with their active University ID card instead of a generic card. Learn more.

Q: What are the terms and conditions of a Cavalier Advantage Account?

Cavalier Advantage is an account on your UVA student or faculty/staff ID card which is administered by the Office of Business Operations. Cavalier Advantage generic cards are also available. The account is activated once funds have been deposited. Your University ID card is non-transferable.

Upon graduation or withdrawal from the University, you may request a refund in writing if your balance exceeds $30. A $20 processing fee will be charged for all refunds. You have sixty days after leaving the University to request a refund.

A lost or stolen student ID card, faculty/staff ID card or Cavalier Advantage generic card should immediately be deactivated online through the ID Card Office or the Cavalier Advantage Office. This will stop all activity on your Cavalier Advantage account and protect any other privileges. You are responsible for charges made prior to notification. (Students with meal plans will still be able to give their UVA ID number up to six times per semester with proper identification.) If you find your lost card (and you haven't replaced it with a new one), you may easily reactivate it the same way.

If you return merchandise purchased with your Cavalier Advantage funds, your Cavalier Advantage account will be credited.

Deposits made online, utilizing the web-based deposit system, will be processed without the use of the actual card.

Changes to these terms and conditions as well as procedures related to the Cavalier Advantage program will apply to all cards and supersede those in effect at the time the card was issued.

The Business Operations Office is responsible for establishing, maintaining and terminating accounts. If you have any questions, please email.