When entering invoices into the Accounts Receivable (AR) module of the Integrated System, it is imperative to the collections process that the appropriate information is included in the invoice description.
The line item description on the invoice should include details that the customer will be able to issue payment for, such as:
- What was the exact good or service provided?
- Was a Purchase Order number provided by the Customer?
- Who requested the good/service?
- When was it requested?
- When was it provided?
- Are any other details available?
If sufficient information is available to the customer on the invoice, it’s much less likely to be disputed.
The Billing Department can put additional details for the customer in the “Special Instructions” field located on the “More” tab when entering an invoice.
Questions about the University of Virginia's Accounts Receivable Department? Contact us at: UVA-AR@virginia.edu.