If you are a customer and have received a letter from a collection agency stating your debt incurred with the University of Virginia has been transferred to them for payment, we realize that you may have some questions on this program and how it works.
As a state agency we are required to take all appropriate actions to collect outstanding debts (accounts receivable). After the University has exhausted normal collection efforts, collection agencies may be engaged. Before a debt is submitted to a collection agency, we ensure that several notifications have been sent to the customer using the contact information available to us.
Once a debt has been referred to a collection agency, it is the collection agency’s responsibility to collect the funds. From that day forward, payments should NO longer be made to the University, but to the collection agency responsible for the account. The debtor will also be responsible for paying the original amount owed as well as the collection agency’s fees (often in the range of 33-40% of the debt).
The collection agency is responsible for reporting the debt to the Credit Bureau, where it will be noted on the debtors’ credit history for seven years, even after the debt is paid. Once the debt account has been submitted to a collection agency, the University cannot request the account back to avoid collection fees and impacts on the customer’s credit rating.
If you have any questions, please contact us at: .