Occasionally a customer may dispute the validity of an invoice. Below are the steps that must be followed to raise a formal dispute as outlined in the Fair Credit Billing Act (FCBA):
- The customer/debtor must notify the University in writing within 60 days of receiving the initial billing statement (invoice).
- A verbal complaint does not constitute an official dispute of a charge.
- Once a charge has been formally disputed, the University is responsible for acknowledging the disputed charge within 30 days.
- At 90 days from the receipt of the disputed letter, the University will either correct the error or respond to the debtor to explain the reason for pursuing collection of the charge.
For additional information about the University of Virginia's Accounts Receivable Department, please contact us at: , or call 434-924-7180, FAX 434-924-1034.