Set-off Debt Collection (SODC)
If you are a customer and have received a letter stating that we have held funds being sent to you from the State, we realize that you may have some questions on what this program is and how it works.
The Set-Off Debt Collection (SODC) program and Comptroller’s Debt Collection program were created through the Code of Virginia. These programs provide state agencies with the ability to collect unpaid debts by withholding funds from income tax refunds, payments, lottery winnings, etc. issued by other state agencies. The University is required to utilize these programs for collecting delinquent outstanding debts (accounts receivable). For example, funds may be withheld from your income tax refund to pay an overdue receivable at the University of Virginia.
Below are the steps the University of Virginia follows when utilizing the SODC Program:
- Prior to being entered into the SODC program, we ensure each account has had several notifications sent to the customer;
- The University continues its own collection efforts until notified that the claim has been matched to an outgoing payment from a Virginia agency and that is sufficient to settle the debt;
- When notified that a claim is matched, the University verifies whether the debt is still valid (uncollected). notification of any remaining balance, and information on how to dispute the SODC claim;
- The debtor has 30 days to formally dispute the claim as described in the information sent them;
- If there is a debt to be collected, the University notifies the identified debtor, by letter, providing the exact amount being withheld, the reason that it is owed to the University;
- If the University determines that the debt has been satisfied, the funds are released.
Please Note: Funds collected through the SODC program are not applied to the University debt until the payment has been received from the Commonwealth. This process can take up to 3 months to complete. If your debt with the University has placed a “hold” on your transcript or other services from the University, you may Contact Us to discuss alternate payment options so that the “hold” can be removed.
If you have questions on why the amount is due or how to dispute the claim, please contact us at: .