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Policy: VII.N.10

Issued: January 1, 1989

Owner: ITC Applications and Data Services

Latest Revision:

This policy has been migrated to the standardized format.

1.0 Purpose

This policy describes the general process for putting in a Computing Services work request forms.

2.0 Policy [Top]

All Administrative Computing Services (ACS) systems development, enhancement, and maintenance work is initiated by formal Work Requests submitted by users. No work can begin until the work request form has been completed and approved by appropriate user management, unless the request is a true emergency. All work request forms must be submitted to ACS and entered into the priority setting process.

Work request forms may be prepared by ACS, but the user remains responsible for ensuring the problem is accurately described. Requests should include a definition of problems to be overcome and objectives to be achieved. Desired results should be described as specifically and concisely as possible.

3.0 Definitions [Top]

4.0 References [Top]

5.0 Approvals and Revisions [Top]

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