UNIVERSITY OF VIRGINIA
          FINANCIAL AND ADMINISTRATIVE PROCEDURES MANUAL



TITLE:  PREPARATION OF TELEPHONE SERVICE          PROCEDURE:  7-31
        REQUEST--SIEMENS  
                                                                   
                                                                   
Policy Reference:            VII.O.1

Form:                        University of Virginia Telephone
                             Service Request (CC-40)

Obtain Blank Forms From:     Communication Services, Carruthers
                             Hall (924-4148), or Communication
                             Services, McKim Hall (924-5963).

Forward Completed Forms To:  Communication Services, Carruthers
                             Hall


NOTE: ALL FORMS MUST BE TYPED.  HANDWRITTEN FORMS WILL BE RETURNED
      TO THE REQUESTOR.

Purpose

This form is used ONLY to request new telephone service from Siemens
or changes to existing Siemens Service.

See also Procedure 7-30, "Preparation of Telephone Service Request-
Embarq."

Instructions

The numbered items on the sample form should be completed as
follows:

 1.   Enter the requestor's name.

 2.   Enter the requestor's department.

 3.   Enter the requestor's messenger mail address.

 4.   Enter the location(s) where work will actually be performed.

 5.   Identify the work to be performed by checking the appropriate 
      line.

      NEW LINE - Used to request a new 924 or 982 number.  Unless  
      the "jack only" entry is marked, a new telephone instrument
      will be installed.

      NEW EXTENSION TO EXISTING NUMBER - Used to request an
      additional telephone instrument for a 924 or 982 number
      already in service.
                                                                   

      CHANGE - Used primarily to request modifications to software
      features associated with a 924 or 982 number already in
      service.  The features that can be added/changed/removed are:

           Class of Service
           COM Group
           Hunt Group
           Distribution Group
           Pickup Group
           System Forwarding

      RELOCATION - Used when a telephone line is to be moved from   
      one location to another, or if equipment attached to a
      telephone (e.g., a button and buzzer arrangement) is to be
      moved from one instrument to another.

      RENUMBER - Used to request number swaps between two or more
      existing instruments.  Also used to request a different
      number for an existing instrument.

      REMOVAL - Used to request discontinuation of service for an
      instrument and/or telephone number.

      PHONEMAIL - Used to request the addition/change/removal of
      PhoneMail service to/from an existing telephone number.

      ACD - Used to request the addition/change/removal of
      Automatic Call Distribution Service to/from one or more
      telephone numbers.

      OTHER--Used to request long handset and base cords and
      special items of equipment (e.g., including, but not limited
      to, beehive lights, button and buzzer arrangements, busy lamp
      fields, chimes, confidencers, and amplified handsets).

 6.   Identify the existing 243, 924, or 982 number for which work
      is being requested.

 7.   a.   Identify the type of telephone or desktop product to be
           installed or on which work is to be done.

      b.   Identify the inventory numbers of the telephone or
           desktop product.  The inventory number is on the
           underside of a desk telephone and on the bottom edge of
           a wall telephone.
                                                                

 8.   If the 243, 924, or 982 number is to be part of a COM group,
      list other telephone numbers that will be in the same COM
      group.   

 9.   Enter the class of service which exists for/will be assigned
      to the 243, 924, or 982 number on which work is to be
      performed. Telephone counselors have a list of the two digit
      class of service codes.  Siemens (924-8600) also has a list of
      the codes and the corresponding level of service available
      with each.

10.   If the telephone number is to be system forwarded, check the
      condition(s) which will apply.  Under "extension" list the
      five digit telephone number to which calls will be forwarded. 
      Calls can forward to one extension for a "no" answer
      condition and to a different extension for a "busy"
      condition.

11.   If the telephone number is to be placed in either a hunt or
      distribution group, list other telephone numbers that will be
      assigned to the same group.  The ringing order for telephone
      numbers in the group should be identified in the "explanation
      of other" section (item 16).

12.   If the telephone number is to be placed in a pickup group,
      list other telephone numbers that will be assigned to the
      same group.

13.   If the telephone number is to be placed in an Automatic Call
      Distribution (ACD) Group, list other telephone numbers that
      will be assigned to the same group.

14.   Identify the current location (room and building) of the line
      or equipment for which work is being requested.  Leave this
      entry blank if requesting new service.

15.   If a line or instrument is being relocated, identify the room
      and building to which the service will be moved.

16.   Enter more detailed information for items 5 - 15 as required. 
      Attach additional pages if necessary.

17.   Identify the contact person for additional information and/or
      to provide access to the location where work is to be
      performed.
                                                           
18.   Identify the telephone number of the contact individual
      listed in item 17.

19.   Contact Communication Services to obtain both the recurring
      and one-time charges associated with the work requested.

20.   Identify the 11-digit account code to which the cost of
      service is to be billed.
 
21.   Indicate the date by which the requested service is to be
      performed.

22.   Either state the account listed in item 20 has sufficient
      funds to pay for the requested work or that additional money
      must be obtained.

23.   Sign the funds availability certification.

24.   Leave blank.

      Note:  Once approved, Communication Services will return a
      copy of the form to the requestor.  The form will contain the
      telephone service request number in the upper right hand
      corner.  Please use this number when referring to this
      service request.




                                                                   
ISSUED BY:                                                 09/08/94

Manager of 
Communication Services         7.31.4