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Guest Information

Directions to University Facilities

For directions to events being held at University facilities, please either consult with the head of your program or go to the Driving Directions page of the University of Virginia website.

Directions to Conference Services can be found here.


In order to park at the University of Virginia, you will need to display a parking permit. Parking may be included with your conference or event, or you may be given the opportunity to purchase a parking permit when you arrive. For guests checking in at the Conference Services office, a staff member will direct you to the appropriate parking lot.

For Guests Staying in University Housing (Dorms)

Check-In Times

Check-in is between 2:00 p.m. and 8:00 p.m. on your scheduled day of arrival. In order to adequately prepare your room for your arrival, we ask that you do not attempt to check-in earlier than this time. If you are attending a conference at UVA, please contact your group coordinator for specific information concerning check-in.

If you are scheduled to arrive after 8:00 p.m. please call (434) 924-4479, and a staff member will be glad to meet you at the Conference Services office to check you in.

Each program has a specific check-in location that should be noted in the literature you received. If you are unsure, please call the Conference Services office at (434) 924-4479 and we will be happy to inform you of the correct location.

Key Deposit

Please bring a Visa, MasterCard, American Express or Discover card to check-in. Your card information will be taken in order to secure a key deposit.

We require a key deposit in the event that there is a misplaced or damaged key. For the safety of all of our guests, the University changes all affected locks immediately whenever a key is determined to be missing. Your credit card number will not be charged unless your keys are missing at the time of checkout. If the correct keys are returned at checkout, the card number will be destroyed from our records.


Check-out time is at 11:00 a.m. You may return your keys and access cards to our office at any time between 8:00 a.m. and 11:00 a.m. on the morning of your scheduled departure.

We ask that you return your keys by 11:00 a.m. so we can adequately prepare the space for the next conference that will use it. Please note that you may be charged for an additional night if you fail to return your keys on time.

Unfortunately, due to legal and security restrictions, we are not able to hold luggage in our office.

Lockouts and Lost Keys

If you are locked out of your room, please call our office at (434) 924-4479 and we will send over one of our staff members to let you back into your room twenty-four hours a day. Be prepared to show proper ID in order to verify that you are the guest staying in the room in question.

If you lose your Housing keys, please contact our office immediately at (434) 924-4479. In order to maintain high security in the residence area, we will change all affected locks and give you a new set of keys. This will be charged to the credit card that you provided as a key deposit.


Report any maintenance requests to Conference Services as soon as possible at (434) 924-4479. You will not be charged for maintenance requests.

Receiving Mail

Please have your letters and packages addressed to:

[your name]
[your conference name]
425 Treehouse Drive
Cauthen House
Charlottesville, VA 22904

All mail is delivered to the Cauthen Mailroom, located on the first floor of Cauthen House in the Alderman Road residence area