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Laundry: Frequently Asked Questions

Here is a list of our most frequently asked questions. If you find that your question has not been answered, please Contact Us.



1. Where are laundry facilities located?

Laundry facilities are located on the ground floors of Dabney and Metcalf (McCormick Road); Balz-Dobie, Cauthen, Gibbons, Kellogg, Lile-Maupin, Shannon, Tuttle-Dunnington and Watson-Webb (Alderman Road); 382 Gooch and 387 Dillard (Gooch/Dillard); Lewis, Gwathmey and Munford (IRC); Runk Hall (Hereford College/Johnson, Malone, Weedon); Gildersleeve (Brown College); East Lawn and each of the upperclass and graduate areas and language houses.

2. How do I pay for laundry?

Laundry machines in undergraduate housing areas accept only Cavalier Advantage cards. The cost for 2015-16 is $1.50 per washer or dryer, and the cost for 2016-17 will be $1.75 per washer or dryer. The price increase will be effective July 1, 2016.

Machines in graduate and faculty/staff housing areas accept only "Clean Cash" laundry cards. These cards are issued to all residents at check-in and must be returned to Housing & Residence Life when residents move out. Cards may be reloaded at the "Reload My Card" machines in the following locations: 448 Seymour Road, 547 Seymour Road, 278 Peyton Court, 422 Farrish Circle, 126 University Gardens Way, Piedmont - 117 Mimosa Way. Residents need to reload their cards each month AFTER the first of the month.

3. How do I report a broken machine?

The laundry facilities are under the auspices of Housing & Residence Life and are currently contracted to Caldwell & Gregory, Inc. Any problems with machine malfunction or loss of money should be reported to Caldwell & Gregory, Inc. at the number posted in the laundry rooms: 800-927-9274 (800-927-WASH). You can also report issues to service@caldwellandgregory.com.

4. Can I check the status of washers and dryers from my room?

If you live in an undergraduate residence area, the CSGold Laundry Room Status website allows residents to monitor the status of washers and dryers in the residence halls from the comfort of their own computers. Students can find available machines, see expected wait times on machines that are currently in use, and sign up to be notified by email or text when a cycle completes.

The Laundry Room Status system is not currently available in graduate and faculty/staff housing areas.

5. When is the best time to do laundry?

If use times are staggered, there is usually no difficulty finding available machines. Generally, mornings and early afternoons are good times! You can help keep machines free by promptly removing your clothing when your load has finished. The time for a washer load to finish varies based on the cycle you choose - there is a time display on all machines that tells you how much time the cycle runs. A dryer load normally takes about an hour.

6. What type of detergent should I use?

Our residence halls contain both front loading and top loading washers. If using a front loading washer, we recommend you use H-E (high-efficiency) detergent. Liquid detergent pods/packs typically contain H-E detergent and are great for use in both types of machines. When using these with front loading washers, make sure you put them in the door, NOT the drawer.