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Laundry: Frequently Asked Questions

Here is a list of our most frequently asked questions. If you find that your question has not been answered, please Contact Us.



1. Where are laundry facilities located?

Laundry facilities are located on the ground floors of Dabney and Metcalf (McCormick Road); Balz-Dobie, Cauthen, Kellogg, Lile-Maupin, Shannon, Tuttle-Dunnington and Watson-Webb (Alderman Road); 382 Gooch and 387 Dillard (Gooch/Dillard); Lewis, Gwathmey and Munford (IRC); Runk Hall (Hereford College/Johnson, Malone, Weedon); Gildersleeve (Brown College); East Lawn and each of the upperclass and graduate areas and language houses.

2. How do I pay for laundry?

In most cases, the machines accept coins and Cavalier Advantage cards, and change machines are available. The cost for 2013-14 is $1.50 per washer or dryer.

3. How do I report a broken machine?

The laundry facilities are under the auspices of Housing & Residence Life and are currently contracted to Caldwell & Gregory, Inc. Any problems with machine malfunction or loss of money should be reported to Caldwell & Gregory, Inc. at the number posted in the laundry rooms: 800-927-9274 (800-927-WASH). You can also report issues to service@caldwellandgregory.com.

4. What is "Laundry Alert"?

The Laundry Alert system allows Housing residents to monitor the status of washers and dryers in the residence halls from the comfort of their own computers. The service is available at no charge in all single student housing facilities.

Using the Laundry Alert system, students can select a particular laundry room and then check which machines are currently available and how much time remains in the cycle of machines already in use. In addition, students can ask to be notified via email when a machine becomes available.

5. When is the best time to do laundry?

If use times are staggered, there is usually no difficulty finding available machines. Generally, mornings and early afternoons are good times! You can help keep machines free by promptly removing your clothing when your load has finished. The time for a washer load to finish varies based on the cycle you choose - there is a time display on all machines that tells you how much time the cycle runs. A dryer load normally takes about an hour.