Laundry: Frequently Asked Questions
Here is a list of our most frequently asked questions. If you find that your question has not been answered, please Contact Us.
Laundry facilities are located on the ground floors of Dabney and Metcalf (McCormick Road); Balz-Dobie, Cauthen, Gibbons, Kellogg, Lile-Maupin, Shannon, Tuttle-Dunnington and Watson-Webb (Alderman Road); 382 Gooch and 387 Dillard (Gooch/Dillard); Lewis, Gwathmey and Munford (IRC); Runk Hall (Hereford, Johnson, Malone, Weedon); Gildersleeve (Brown); East Lawn and each of the upperclass areas and language houses.
For informaton about laundry in graduate and faculty/staff housing, see the "Graduate & Faculty/Staff Laundry FAQ.
Laundry machines in undergraduate housing areas accept payment using your University ID card (Cavalier Advantage). The cost for 2015-16 is $1.50 per washer or dryer, and the cost for 2016-17 will be $1.75 per washer or dryer. The price increase will be effective July 1, 2016.
The laundry facilities are under the auspices of Housing & Residence Life and are currently contracted to Caldwell & Gregory, Inc. Any problems with machine malfunction or loss of money should be reported to Caldwell & Gregory, Inc. at the number posted in the laundry rooms: 800-927-9274 (800-927-WASH). You can also report issues to firstname.lastname@example.org.
If you think you were charged twice or need a refund, please email email@example.com for assistance.
The CSGold Laundry Room Status website allows undergraduate housing residents to monitor the status of washers and dryers in the residence halls from the comfort of their own computers. Students can find available machines, see expected wait times on machines that are currently in use, and sign up to be notified by email or text message when a cycle completes.
If use times are staggered, there is usually no difficulty finding available machines. Generally, mornings and early afternoons are good times! You can help keep machines free by promptly removing your clothing when your load has finished. The time for a washer load to finish varies based on the cycle you choose - there is a time display on all machines that tells you how much time the cycle runs. A dryer load normally takes about an hour.
Our undergraduate residence halls contain front loading washers. We recommend you use H-E (high-efficiency) detergent. Liquid detergent pods/packs typically contain H-E detergent and are fine for use in these types of machines - just make sure you put them in the door, NOT the drawer.