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Laundry: Frequently Asked Questions

Here is a list of our most frequently asked questions. If you find that your question has not been answered, please Contact Us.

New for 2016-2017: We have partnered with our approved vendor University Cleaners to offer weekly wash, dry, and fold laundry services for the academic year. Please visit to learn more.

1. Where are laundry facilities located?

Laundry facilities are located on the ground floors of Dabney and Metcalf (McCormick Road); Balz-Dobie, Cauthen, Gibbons, Kellogg, Lile-Maupin, Shannon, Tuttle-Dunnington and Watson-Webb (Alderman Road); 382 Gooch and 387 Dillard (Gooch/Dillard); Lewis, Gwathmey and Munford (IRC); Runk Hall (Hereford, Johnson, Malone, Weedon); Gildersleeve (Brown); East Lawn and each of the upperclass areas and language houses.

For informaton about laundry in graduate and faculty/staff housing, see the "Graduate & Faculty/Staff Laundry FAQ.

2. How do I pay for laundry?

Laundry machines in undergraduate housing areas accept payment using your University ID card (Cavalier Advantage). The cost for the 2016-2017 academic year is $1.75 per washer or dryer.

3. How do I report a broken machine?

The laundry facilities are under the auspices of Housing & Residence Life and are currently contracted to Caldwell & Gregory, Inc. Any problems with machine malfunction or loss of money should be reported to Caldwell & Gregory, Inc. at the number posted in the laundry rooms: 800-927-9274 (800-927-WASH). You can also report issues to

4. How do I request a refund?

If you think you were charged twice or need a refund, please email for assistance.

5. Can I check the status of washers and dryers from my room?

The CSGold Laundry Room Status website allows undergraduate housing residents to monitor the status of washers and dryers in the residence halls from the comfort of their own computers. Students can find available machines, see expected wait times on machines that are currently in use, and sign up to be notified by email or text message when a cycle completes.

6. When is the best time to do laundry?

If use times are staggered, there is usually no difficulty finding available machines. Generally, mornings and early afternoons are good times! You can help keep machines free by promptly removing your clothing when your load has finished. The time for a washer load to finish varies based on the cycle you choose - there is a time display on all machines that tells you how much time the cycle runs. A dryer load normally takes about an hour.

7. What type of detergent should I use?

Our undergraduate residence halls contain front loading washers. We recommend you use H-E (high-efficiency) detergent. Liquid detergent pods/packs typically contain H-E detergent and are fine for use in these types of machines - just make sure you put them in the door, NOT the drawer.