Lockouts and Lost Keys: Frequently Asked Questions
Here is a list of our most frequently asked questions. If you find that your question has not been answered, please Contact Us.
If you are locked out of your room between 8:00 a.m. and midnight, Monday through Friday, or 4:30 p.m. to midnight on Saturday and Sunday, you may come to the Borrowed Key Room located on the ground floor of Echols House and borrow a key. Please enter from the rear parking lot.
You MUST have either a student ID or a picture ID (driver's license, state ID or military ID). If you do not have your ID, you may bring another student AND their student ID to vouch for you.
If you are locked out after Key Room hours, call the Facilities Service Desk (434-924-3053). Your call will automatically be forwarded to Systems Control, and an emergency call-back person will be dispatched to your location. You MUST show this person your ID and you will be billed a $25.00 fee.
No, you must have your student ID/picture ID or another student with their student ID. No exceptions.
Under NO circumstances will we issue a key to anyone except for the legal residents of that room. No exceptions.
Under NO circumstances will we issue a key to anyone except for the legal residents of that room.
No, you must have another student with their student ID vouch for you.
All borrowed keys are due back by midnight unless checked out after 11:00 p.m., in which case the key is due back by noon the following day.
The key is automatically assumed lost and all affected locks will be changed. The borrower will be responsible for all costs incurred.
If your key is lost, the locks will need to be changed. Contact the Housing & Residence Life office in Kent House at 434-924-3736. You will need to request the lock change in writing (email to email@example.com is acceptable).
Stolen keys should be reported to the University Police. Provide the report number and Officer name to the Housing & Residence Life office when requesting a lock change. The lock change will be made at no charge to the victim.
Locks are usually changed within the same day. You and your roommate(s) will need to come to the Key Room and sign for your new room keys. You MUST have ID to pick up your new keys. No exceptions.
In accordance with our security policy, all affected locks must be changed regardless of the circumstances surrounding the loss.
You must go the ID Card office on the first floor of O-Hill Dining, report your ID lost and purchase another. Please refer to the University ID Card Office for information. If you lose your ID between 8:00 a.m. and midnight, Monday through Friday, or 4:30 p.m. to midnight on Saturday and Sunday, you may come to the Borrowed Key Room to receive a temporary access card. You will need to return this card to Access Control as soon you get a permanent replacement card from the ID office.
If you are locked out of the building, you can use the emergency blue phones to call a roommate to come and let you in or call Systems Control to be let in. If Systems Control is called, there is a $25.00 fee for maintenance staff to respond.
No. If you have lost your mail key we will issue you a new one. Replacement cost is $3.00.
Place a work order to report the problem during normal business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday. If it is after business hours, or a weekend or holiday, please call 434-924-3053; your call will automatically be forwarded to Systems Control for response by emergency call-back staff.