On-Grounds Mail: Frequently Asked Questions
Here is a list of our most frequently asked questions. If you find that your question has not been answered, please Contact Us.
Housing & Residence Life mailrooms accept items sent through the U.S. Postal Service (including Priority Mail, Express Mail, certified and insured mail) and other carriers such as UPS, DHL, and FedEx. We are not able to receive Registered, COD or Postage Due mail; these items must be picked up at the US Post Office.
We ask senders not to send cash to on-Grounds residents by mail. All important mail and documents should be insured, so that a tracking number will be available if there is a problem.
You can use our Mailing Address Finder to find the correct address both for U.S. postal mail and for packages sent via other carriers.
The mailrooms are not able to collect outgoing mail from residents, but blue US Postal Service collection boxes for outgoing letters are located throughout Grounds. Packages need to be taken to a U.S. Post Office, located at the U.Va. Bookstore, Barracks Road Shopping Center, the Downtown Mall, and Route 29 North.
U.S. Mail is received daily before noon, Monday through Friday.
Special carriers such as UPS and FedEx may arrive at any time during the day. UPS generally arrives approximately 10 a.m.-1 p.m. each weekday. All mail and packages are sorted and posted as soon as possible. You will receive email notification when a package for you has been received.
Mailboxes are available 24 hours a day and need to be checked daily. Please keep your mailboxes locked.
Package pick-up is available from 2:00 p.m. to 6:00 p.m., Monday-Friday at all Housing & Residence Life mailrooms and satellite locations. Mail operations continue as usual during breaks and holidays except for holidays when Housing & Residence Life is officially closed.
Mail that is delivered to you that is not yours, needs to be returned to the mailroom using the designated misplaced mail drops in the mailrooms.
First class mail will be forwarded for 6 months. This does not include magazines, newspapers, and packages delivered by carriers other than the U.S. Postal Service. After 6 months, all mail will be returned to sender.
Use the Housing Management System to view your forwarding address and update it if needed. Changing your address in SIS is not sufficient.