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Maintenance Requests

To report maintenance problems, use our online system:

For maintenance EMERGENCIES, please call 434-924-3053. After business hours and on weekends and holidays, your call will automatically be forwarded to Systems Control.

Please note that by requesting maintenance, you are giving us permission to enter your room or apartment to correct the problem. We will be there as soon as we can!

Phone, TV and Computer Network

Problems with your telephone, cable television, or computer network connection are handled by ITS (Information Technology Services), not through Housing & Residence Life or Facilities Management. For help in these areas, please contact ITS:

Telephone problems: 924-8600 or itcphone@virginia.edu
Also see Cell phone coverage information
Cable TV technical problems: 924-HELP for undergraduate housing;
924-3736 for graduate and faculty/staff housing
Cable TV billing questions: 924-6879 or itccable@virginia.edu
Computer network problems: 924-HELP to contact the UVa Help Desk

Heating and Cooling

Is your room too cold? If your heat appears not to be working, make sure to move furniture and other items to at least three feet away from your radiator, so that the heat can circulate freely throughout the room. Also, check to see if the control valve to your radiator is open: see the heating and cooling instructions for Bice House, Brown College, Cauthen House, Hereford College / Johnson, Malone and Weedon, Lambeth Field, Shea House and Woody House. If your radiator remains cold to the touch, you can report the problem using the online system above. Please note that some residence areas use "2-pipe" systems where we must make an informed decision on when to switch from cooling to heat, and cannot have both operating at the same time.

For more information, please see You and Your HVAC Unit.