Maintenance Requests
To report maintenance problems, use our online system:
You will need to enter your UVa computing ID (such as mst3k) and your email password. If you do not have a UVa computing ID, you will need to make your request by phone at 924-3053.
For maintenance EMERGENCIES, please call 434-924-3053 during regular business hours (8:00 a.m. to 5:00 p.m.), or 434-982-4685 after business hours or on weekends and holidays.
Please note that by requesting maintenance, you are giving us permission to enter your room or apartment to correct the problem. We will be there as soon as we can!
Phone, TV and Computer Network
Problems with your Rolm telephone, cable television, or computer network connection are handled by ITC Communications Services, not through the Housing Division. For help in these areas, please contact ITC:
- Telephone problems: 924-8600 or itcphone@virginia.edu
- Cable TV problems: 924-6879 or itcphone@virginia.edu
- Computer network problems: 924-3731 or submit an ITC Help Request Form
Heating and Cooling
Is your room too cold? If your heat appears not to be working, make sure to move furniture and other items to at least three feet away from your radiator, so that the heat can circulate freely throughout the room. Also, check to see if the control valve to your radiator is open: see the heating and cooling instructions for Bice House, Brown College, Cauthen House, Hereford College / Hereford Complex, Lambeth Field, Shea House and Woody House. If your radiator remains cold to the touch, you can report the problem using the online system above. Please note that some residence areas use "2-pipe" systems where we must make an informed decision on when to switch from cooling to heat, and cannot have both operating at the same time.