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Graduate & Faculty/Staff Housing New Resident Information

Rental Payments

Rental payments can be made in the following ways, based on your University status:

All Residents:
Pay online with a credit card. This is the default option for all residents.
Visit the Graduate Housing or Faculty/Staff Housing webpage and click on Pay Rent Online in the upper right hand corner. Payment must be made by the tenth (10) day of each month.
Billed through SIS account.
E-mail a request to in order to have rent billed to a student account. Total rent for the academic year is billed to SIS account in two installments (one at the beginning of each semester).
Payroll deduction for salaried employees.
Complete the Payroll Deduction Form, available in the Graduate & Faculty/Staff Housing Office, to have rent automatically deducted from University payroll.

Please note, any one-time payments by cash or check must be made to the Housing & Residence Life Cashier's Office. The Cashier is available by appointment only.

Maintenance Requests

All maintenance requests must be submitted in the form of an online work order.

New residents should use the online work order system to report existing damages within two weeks of moving in. To do so, check the "Room Condition Report" box on the Service Request form.

For EMERGENCY MAINTENANCE ISSUES call 434-924-3053 directly. Systems Control will respond to these calls after hours, on weekends and holidays.

Please note, by submitting an online work request you are giving staff members permission to enter your apartment to assess and correct the problem(s) reported.

Helpful Contacts and Phone Numbers

Residents of Graduate & Faculty/Staff Housing should call Housing & Residence Life at 434-924-3736 for all questions about leases, rent, or general Housing information.

Other helpful University of Virginia offices and phone numbers:

Dean of Students - Peabody Hall ----------------------------------- 434-924-7133

Elson Student Health Center ---------------------------------------- 434-924-5362

Information Technology Services (ITS) Help Desk ---------------- 434-924-4357

Parking & Transportation -------------------------------------------- 434-924-7231

Student Financial Services (Student Accounts) -------------------- 434-924-6000

Resident Contact Information

We ask that residents of Graduate & Faculty/Staff Housing keep up-to-date contact information on file with our office at all times. Please update your contact information in our database if needed.

Preventing Pest Problems

To prevent the presence of household pests, Facilities Management exterminators conduct monthly spot treatments on the exterior of Graduate & Faculty/Staff Housing buildings. Interior treatments are conducted during apartment turnovers and upon resident request.

Despite our best treatment efforts, roaches and pests will reside in any environment that is conducive to their survival. Pest prevention is the responsibility of all tenants. Maintaining the apartment in a clean and sanitary manner is an important requirement.

Following are some suggestions which will help keep your apartment free from roaches and other unwanted pests:

  1. Keep food covered and/or refrigerated. Eliminate grease and crumbs as much as possible.
  2. Do not allow dirty dishes to remain on the countertop or in the sink overnight or for a prolonged period of time.
  3. Keep kitchen cabinets, shelves, and drawers clean and dry. Clean the floors and appliances regularly, especially around the stove and refrigerator.
  4. Do not keep garbage under the sink or allow it to accumulate inside the apartment.
  5. Report all leaking/dripping faucets or pipes immediately by completing an online work order.
  6. Limit accumulation of dirty laundry.
If pest problems arise in your apartment, complete an online work order at Maintenance Requests.

Parking Information

All residents of Graduate & Faculty/Staff Housing are required to obtain U.Va. parking permits for themselves and any guests. For resident and visitor permits, contact Parking & Transportation (P&T) at 434-924-7231. The P&T office is located at 1101 Millmont Street, behind the Barracks Road Shopping Center.

Parking permit requirements are enforced at all times and tickets will be issued for vehicles parked illegally.