on TRAK to look up administrative information
and faculty who aren't quite sure of an administrative process --
how to fill out a limited purchase order or get reimbursed for travel
expenses, for example -- need only go online to get on "TRAK."
short for Training and Resources for Administrative Knowledge, is
a comprehensive listing of U.Va.'administrative processes that supervisors
can use to determine the administrative knowledge and skill requirements
for each employee, and as a directory of the administrative workshops
and one-on-one training available. The web site went online in July
and is accessible at http://www.hrs.virginia.edu/odt/TRAK/index.htm
simplification team for enhanced employee training (EET) developed
the site, now maintained by Organizational Development and Training.
The team, made up of representatives from various administrative
and academic departments, began work in 1996 to design a training
framework that would provide administrative employees with opportunities
to obtain job-specific skills. Last year, several University areas
participated in the pilot phase of the program.
has been well received, said James Potter, who managed the EET team
during TRAK's design and pilot phases. When the beta site was posted,
about 100 clerical staff from administrative and academic departments
participated in a four-month testing phase. After adjustments were
made to the site based on their suggestions, it went online for
the rest of the University in July, said Potter, who recently became
training manager for U.Va.'s Integrated Systems Project. The final
feature of TRAK will be an enhanced search engine, which ODT will
implement soon, he said.
in its pilot phase last year, TRAK placed third in a national competition,
receiving the Web How-to-Guides Award from the Special Interest
Group for University & College Computing Services.