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Get on TRAK to look up administrative info

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Get on TRAK to look up administrative information

By Rebecca Arrington

Staff and faculty who aren't quite sure of an administrative process -- how to fill out a limited purchase order or get reimbursed for travel expenses, for example -- need only go online to get on "TRAK."

TRAK, short for Training and Resources for Administrative Knowledge, is a comprehensive listing of U.Va.'administrative processes that supervisors can use to determine the administrative knowledge and skill requirements for each employee, and as a directory of the administrative workshops and one-on-one training available. The web site went online in July and is accessible at

A process simplification team for enhanced employee training (EET) developed the site, now maintained by Organizational Development and Training. The team, made up of representatives from various administrative and academic departments, began work in 1996 to design a training framework that would provide administrative employees with opportunities to obtain job-specific skills. Last year, several University areas participated in the pilot phase of the program.

TRAK has been well received, said James Potter, who managed the EET team during TRAK's design and pilot phases. When the beta site was posted, about 100 clerical staff from administrative and academic departments participated in a four-month testing phase. After adjustments were made to the site based on their suggestions, it went online for the rest of the University in July, said Potter, who recently became training manager for U.Va.'s Integrated Systems Project. The final feature of TRAK will be an enhanced search engine, which ODT will implement soon, he said.

While in its pilot phase last year, TRAK placed third in a national competition, receiving the Web How-to-Guides Award from the Special Interest Group for University & College Computing Services.


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