tracker favors local telephone call
tracking fraud and abuse, Barbara Deily thinks local is better.
director of audits for the Universitys Internal
Audit Department, investigates complaints of fraud, waste
and abuse as part of her job. She believes her office can handle
complaints more efficiently if they come to her directly instead
of being filtered through the state hotline numbers, where the
person on the other end of the line may not be familiar with U.Va.
and its procedures.
prefer they call us first, she said. We can generally
get better information from the caller.
said the telephones in her office lack caller ID features so informants
can remain anonymous. If someone is not comfortable calling her
office, an informant may contact the state hotline at (800) 723-1615.
office receives between 25 and 35 complaints a year, of which
25 percent have no validity, 50 percent fall in a grey area and
the remaining 25 percent result in some form of disciplinary action.
could get a reprimand or some sort of action, Deily said.
It could be anything from a slap on the wrist to termination.
said she cannot always tell the informant the outcome of the case,
since disciplinary matters are confidential and the nature of
the discipline may not be evident. Complainants may call back
every few weeks to check on cases.
there are very valid reasons for things that people think are
waste or abuse, Deily said. But sometimes when all
the facts are known, the situation might not be as bad as initially
said other complaints focused on employees charging long-distance
personal telephone calls to the University or using University
equipment in operating a private business.
said she starts her investigations behind the scenes, tracking
paperwork, studying vouchers and examining accounts. But she also
noted that each case is different and requires its own approach.
of waste and fraud cases account for 5 to 10 percent of Deilys
workload, the rest consisting of standard financial audits.
said employees looking to report cases of what may be waste, fraud
or abuse should call her office at 924-4110 and ask for her, Caroline
Fulk or Debby Kessler. Medical Center abuse should be reported
to Ralph Traylor at 924-9741 or (800) 235-8700.