Help

This website provides information on high-level help resources for the Finance, Human Resources, and Student Information System (SIS) components of the Integrated System (IS).

TABLE OF CONTENTS

 

 


UVa Help Desk: Phone/Email/Live Chat

System Type of Help Available Contact Info
SIS &
SIS Discoverer
All technical & functional support issues; system configuration help; system outages

Hours: 24 hours/day, 7 days/week

Call: 434-924-HELP (4357) Toll-free 866-469-4866

Email: 4HELP@virginia.edu
put SIS in the subject line

Live chat is also available

UVa Help Desk Website

Human Resources (HR) &
Finance
Questions about the following WILL be answered by the UVa Help Desk:
  • technical issues with installation and use of the JointVPN, Java, and browser configuration
  • system outages

Hours: 24 hours/day, 7 days/week

Call: 434-924-HELP (4357) Toll-free 866-469-4866

Email: 4HELP@virginia.edu

Live chat is also available

UVa Help Desk Website

Questions about the following will NOT be answered by the UVa Help Desk: Human Resources Integrated System Support website

Finance Help Resources

Resource Purpose Source
General help Password resets, responsibility questions, general use Human Resources Integrated System Support website
Finance links Links to finance offices, documents, and forms Finance Links website
Finance FAQs Responses to frequently asked questions Finance FAQ website
Access and training information How to prepare for an IS responsibility Four Steps to Getting Access

Human Resources Help Resources

Resource Purpose Source
General help Password resets, responsibility questions, general use Human Resources Integrated System Support website
HR Links Links to HR offices, documents, and forms HR Links website
HR/LD FAQs Responses to frequently asked questions HR/Labor Distribution FAQ website
Access and training information How to prepare for an IS responsibility Four Steps to Getting Access

Additional SIS Help Resources

Resource

Purpose

Source

SIS FAQs Responses to questions from administrative users FAQ website

Help from SIS portal

Links to SIS self-service help, tips,and tutorials for students and faculty

Student SIS Help Center

Faculty SIS Help Center

Access and training information

How to prepare for a SIS role

Four Steps to Getting Access

University Registrar

For questions related to academic policies, course catalog, schedule of classes, assignment of instructional space, or class rosters

924-4122

Student Financial Services

For information related to financial aid, tuition, student bills, and other student finance questions

982-6000

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