Help

This website provides information on high-level help resources for the Finance, Human Resources, and Student Information System (SIS) components of the Integrated System (IS).

TABLE OF CONTENTS

 

 


General Help for the Integrated System - Human Resources/Finance

There is no longer a central help desk for the Integrated System. If you have HR or Finance questions, consult the table below for where to get answers:

QUESTION TYPE GET HELP
Integrated System Password resets Online: http://www.hr.virginia.edu/ispassword/
How to log in, navigate Purchasing site (post R12.2 upgrade, May 2016) Watch a video detailing post-upgrade changes
General IS Help How do I? Accessing Online Help (pdf)
Video: Using Online Help
HR Modules
• HRMS, Labor Distribution, Time & Leave, Learning Management
• Access & responsibilities
• HR Discoverer reports
• General application use
General support (UVaCollab): http://www.hr.virginia.edu/issupport/
Email: systeam@virginia.edu

Available M-F, 8:30AM-5PM
Finance Modules
• Purchasing, Accounts Payable, General Ledger, Grants Accounting
• Finance Discoverer reports
General support (UVaCollab): http://www.hr.virginia.edu/issupport/
Email: foc-training@virginia.edu
Available M-F, 8:30AM-5PM
• Technical issues with installation or use of JointVPN, Java, browser configuration
• System Outages
UVA Help Desk
Telephone: 434-924-4357, 866-469-4866 (toll-free)
Email, Chat, Create a Support Ticket »

Available 24x7x365

 

General Help for the Student Information System (SIS)

QUESTION TYPE GET HELP
SIS & SIS Discoverer
All technical & functional support issues; system configuration help; system outages

UVA Help Desk

Hours: 24 hours/day, 7 days/week

Call: 434-924-HELP (4357) Toll-free 866-469-4866

Email, Chat or Create a Support Ticket »

Additional Finance Help Resources

Resource Purpose Source
General help Password resets, responsibility questions, general use Integrated System Support website
Finance links Links to finance offices, documents, and forms Finance Links website
Finance FAQs Responses to frequently asked questions Finance FAQ website
Access and training information How to prepare for an IS responsibility Four Steps to Getting Access
Email support Questions about Purchasing, Accounts Payable, General Ledger, Grants Accounting foc-training@virginia.edu

Additional Human Resources Help Resources

Resource Purpose Source
General help Password resets, responsibility questions, general use Human Resources Integrated System Support website
HR Links Links to HR offices, documents, and forms HR Links website
HR/LD FAQs Responses to frequently asked questions HR/Labor Distribution FAQ website
Access and training information How to prepare for an IS responsibility Four Steps to Getting Access

Additional SIS Help Resources

Resource

Purpose

Source

SIS FAQs Responses to questions from administrative users FAQ website

Help from SIS portal

Links to SIS self-service help, tips,and tutorials for students and faculty

Student SIS Help Center

Faculty SIS Help Center

Access and training information

How to prepare for a SIS role

Four Steps to Getting Access

University Registrar

For questions related to academic policies, course catalog, schedule of classes, assignment of instructional space, or class rosters

924-4122

Student Financial Services

For information related to financial aid, tuition, student bills, and other student finance questions

982-6000

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