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Winter 2008

You Said - We Listened

Thank you for responding to the Integrated System 2008 User Survey! While we listen to IS users throughout the year, the survey is an effective tool for consolidating opinions, comments, and concerns so they may be addressed. ISDS has been surveying users of the Integrated System since 2004, and responses to each survey have helped guide improvements to the system. The 2008 Integrated System User Survey posted 1,026 responses and included 205 comments. 302 of the responses, and 29% of the comments came from users with only PO Shopper responsibility.

This year, users rated overall satisfaction with the system at 3.63 (out of 5), compared to 3.54 in 2007. 53% of respondents saw improvement in the system over the past year (11% disagreed). For full results, click here.

The IS User Survey drawing winner for 2008 was Elizabeth Wharton from ITC. She won the $50 drawing for a Simon gift card.

Survey comments fell primarily into four areas, and significant progress and increased support can be reported in each of these areas.

  1. Payment Voucher Report
    • The Payment Voucher Report runtimes have improved from minutes to seconds.
  2. ODS availability
    • ODS availability has increased, effective October 1, from 7:00 a.m. until 10:00 p.m. (rather than 6:30 p.m.), Monday through Saturday, and 12:00 noon until 10:00 p.m. on Sunday (see article). In addition, ODS data now includes the previous days transactions.
  3. Passwords
    • The University requires that your system password be reset every 45 days as the security best practice.
    • ISDS has implemented an automatic password reset that is now easier to use.
  4. UVa Marketplace functionality and training
    As noted, almost a third of survey respondents held only the PO Shopper responsibility, and almost a third of the comments came from those respondents. ISDS has taken the time to research those comments and has posted FAQs in response. Specifically:

In addition to the progress noted above, click here to review other usability initiatives.