Technical Frequently Asked Questions
This page provides responses to many of the FAQs presented on the Technical FAQ website.
QUICK LINKS
Accessing the Integrated System
Where
do I go to access the Integrated System Applications?
Go to http://www.virginia.edu/integratedsystem.
Select the "Enter" button or the Applications Launcher
link.
Why
can't I reopen an instance or open another instance
without closing all browser windows?
When starting the applications, the window that invokes
JRE must remain open. It is the parent of the
Integrated System Application window.
Another possibility is that the user opened launch page, selected instance, entered applications, exited applications, closed Java window, and then could not select another instance.
Solution: Leave Java windows open. The Java Window title is: Oracle Applications 11i.
How do I enable the Java console?
As an aid to troubleshooting connectivity problems,
enable The Java Control Panel. Open Control Panel, Java, Advanced tab, expand the Java console, check Show Console button, OK.
How
can I remove Jinitiator from my PC?
To uninstall a version of Jinitiator, use the Windows
Control Panel, Add/ Remove Programs applet.
Where
can I print my Integrated System data?
There are two types of printing from Integrated System Applications:
System printing and Windows Application Program Interface
(API) printing.
System printing: Integrated System standard reports and listings may be sent directly to a printer when created. A system printer is a networked printer that is defined to the Integrated System system. This is commonly a departmental LaserJet printer. Integrated System sends the print job to the Unix queue for printing, the Unix system then negotiates with the printer until complete. The printer that you want to print to must be defined as an Integrated System printer. If your printer is not defined as an Integrated System printer, see User Steps for Requesting Integrated System Printer Setup below.
Windows API printing: Integrated System standard reports and listings may be created, viewed via your browser, and then printed. Windows API printing allows the user to print to any printer as defined to that PC in the Control Panel, Printers applet. You may have to adjust your browser window preferences to view and print all of the data contained in the reports and listings.
User
Steps for Requesting Integrated System Printer Setup
1) Define a Unix print queue for the printer.
2)
Register the queue with the Integrated System system. This function
normally is handled by a LSP or Integrated System System Administrator.
Prerequisites: The printer must be networked and using TCP/IP or Appletalk protocols. The common configuration would be a HP LaserJet with a JetDirect card on an ethernet network.
- Navigate to http://print.ITS.virginia.edu to see if the printer already exists. If so, proceed
to step 2.
If the printer does not exist,navigate to http://www.ITS.virginia.edu/unixsys/print/printreq.html. Complete the required information. Select the "Add new printer" button. The printer will be added overnight. Go to step 2.
- To register a printer in the Integrated System system, a user must have the "UVA Printer Setup Specialist" responsibility. This will normally be assigned to LSPs. Registration of printers is instance specific. Typically this will be done in the Production instance. Click here to view a Microsoft Word document detailing how to register a printer.
Do I need Postscript drivers
on my PC to print reports from Discoverer?
For scalability, postscript drivers are required. Postscript
drivers are downloadable from most printer vender's
web site, for example, Hewlett-Packard drivers can be
found at http://www.hp.com/.
What's
a VPN and why do I need it?
A VPN is a Virtual Private Network. There is a firewall
between the ISP systems and the rest of the world. It
serves as a "gatekeeper" for accessing Integrated System. Users
must log into the firewall to gain access to the Integrated System
logon screen.
http://ITS.virginia.edu/network/vpn/
Why
must each user download a copy of the software?
The VPN client's encryption methods are considered
munitions and the software is not exportable out
of the United
States. To ensure compliance to the terms, the download
site requires each user to "Agree" to the conditions
prior to download. A similar situation exists for
SecureCRT and SecureFX.
Where
can I get the required VPN software?
Download the Installer (Cisco Systems VPN Client) from Software Central. If you have problems, contact the ITS Help Desk at 924-3731.
Where
do I get an ID/password?
Information on creating a VPN account may be found at
https:/vpn-acct.admin.virginia.edu/cgi-bin/sign-up
When
should I be logged in to the VPN?
The VPN must be connected prior to accessing Integrated System.
VPN is NOT required for self-service applications. Users should terminate Integrated System Applications and VPN connections
prior to departing the office. The VPN client will automatically
terminate after 8 hours of nonuse.
How
does this affect my connectivity to other systems?
Your Internet access should be unaffected. The Cisco
VPN client may conflict with other VPN
clients such that only one at a time may be allowable.
I
get a network error when accessing Integrated System, but other
network applications seem OK.
Users MUST be connected to the VPN at all times to access
Integrated System Applications. If the VPN is not connected prior
to accessing Integrated System or is disconnected prior to exiting
Integrated System, it will appear to hang and indicate a network
error. It will not indicate a VPN error.
I
installed VPN client but get error "The IPSECDLR.EXE
file is linked to missing export MAPI32.DLL:19" when
trying to start the VPN.
VPN client requires MAPI32.DLL, which comes with Microsoft
mailers and Internet Explorer. Simeon and Eudora overwrite
the DLL with one that is not VPN compatible. Solution:
execute FIXMAPI.EXE & retry VPN.
XP: C:\WINDOWS\system32\fixmapi.exe
NT: C:\winnt\system\fixmapi.exe
95/98: C:\windows\system\fixmapi.exe
When executed, nothing appears to happen. It simply
replaces the DLL.
What to do about VPN error 412?
Generally, it's a certificate issue using JointVPN and UVa Identity Token, its probably not reading the certificate from the token. Close VPN; insert the token; wait a few seconds; start VPN; Select (highlight) the "JointVPN" profile; click the "Modify" button at the top of the window. On the "Authentication" tab (which is viewable by default), verify that "Certificate Authentication" is selected and that the correct certificate is displayed in the Name box. The token certificate will be the one which does NOT have a number at the end of User's name (i.e. it should say "UserName (Microsoft)" and not "UserName # (Microsoft)" where the # is some numerical number.
- NOTE: Regardless of whether the correct certificate is already selected, please click "Save" at the bottom of the screen to make sure this information is stored properly in the JointVPN profile. It has been seen in a few cases where opening this window and clicking "Save" caused things to start working properly again.
Additional VPN and token troubleshooting information can be found on
UVa Identity Token Support Pages on LSPedia Wiki
What to do about VPN error 433?
The UVa Identity Token account has been deactivated. Contact the Help Desk for assistance.
Other VPN and UVa Identity Token links
LSP Troubleshooting VPN Error Messages
UVa Identity Token Authentication - Installation