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Scanner - Wireless Connectivity Tips

Distribution

Director of Fixed Assets Accounting  

FA Administrator

FA Specialist

Ownership

The Director of Fixed Assets Accounting is responsible for ensuring that this document is necessary, reflects actual practice, and supports University.

Basic Information:

• An intermittent click from the handheld means low signal or no signal.
• A connection is only needed for synchronizing, i.e.: to get or send data.
• For UVa wireless locations, go to http://www.itc.virginia.edu/csd/wireless/deployments.html

Beginning synchronization process:

• Start movianVPN.
• Log into VPN.   For “Can’t get IP address” error, see below. 
• Exit VPN.
• Start UVA Assets
• Log in.
• Tap ‘Synchronize Data’
• Select ‘Get LOV Data’ as needed.
• Select ‘Get Asset Data from FA’

Ending synchronization process:

• Exit from UVA Assets
• Start movianVPN.
• Log into VPN.   For “Can’t get IP address” error, see below. 
• Exit VPN.
• Start UVA Assets
• Log in.
• Tap ‘Synchronize Data’
• Select ‘Send Asset Data to FA’.  You should get ‘Operation successful’.

To check or reset the IP address:

• Start the wireless connection interface by tapping the icon in lower right corner of Start screen to bring up the Symbol Status screen for the wireless connection.  (You may also have icons for other things.)
• Tap the IP Config tab. (You may need to scroll the tabs using arrows.)
• The IP Address may be zeros initially but will change in a few seconds if an address can be obtained.
• If you need to reset the IP Address, press the power button twice to recycle the connection.
• If an IP Address appears, tap OK.  If not, check the signal, as follows.

To check the wireless signal strength:

• Start the wireless connection interface by tapping the icon in lower right corner of Start screen to bring up the Symbol Status screen for the wireless connection.  (You may also have icons for other things.)
• Tap the Signal tab. (You may need to scroll the tabs using arrows.)
• If the signal is good, tap OK.  If not, you will need to move closer to an access point.
• If you have a signal but no IP, try resetting the IP again, and/or a soft reboot.

  Effective: 08/12/02

  Revision: 1

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