Mailing AddressUniversity Mail Services
P.O. Box 400101
Charlottesville, VA 22904-4101
Physical Address1101 Millmont Street
Charlottesville, VA 22904
OTHER MAIL SERVICES
University Mail Services has scheduled times for pick up and delivery of USPS and Messenger Mail throughout the University community. If your out-going mail is not ready by the scheduled pick up time for your department, your staff must bring it to the UMS Mailroom by 4:00 pm for same day processing. Mail received at the Mailroom after the 4:00 pm deadline may be processed for next day delivery to the Post Office.
Incoming USPS mail from the Post Office arrives at the University Mail Services Mailroom at 7:50 am Monday through Friday, excluding USPS holidays. The mail is sorted and then delivered throughout the University according to daily scheduled times arranged by University Mail Services.
University Mail Services is responsible for the pick up and delivery of 1st, 2nd, 3rd class mail, parcel post and accountable U.S. mail to various University offices and departments. Applicable Zip Codes are as follows:
Outgoing Department Mail
Outgoing mail is picked up from University departments at the same time as the incoming mail is delivered unless other arrangements have been made.
Departments need to separate International Mail, First Class Domestic Mail, Mail Requiring Special Attention, and Messenger Mail. The different categories of mail should be put in separate trays or should be bundled and marked accordingly.
All outgoing mail should have the departments return address. We encourage the use of Messenger Mail envelopes to include correct department and box number in the appropriate area. Those departments that use envelopes should have the return address in the upper left-hand corner.
All postage to be metered is charged to the initiating department through the University Oracle Financial System using an account number(PTAO). Departments are responsible for ensuring that University Mail Services is provided with the correct department account number to be charged for all outgoing mail. A postage meter form (see form attached) or the PTAO bar code generator (see University Mail Service website) must be used. Mail Services is not authorized to process outgoing mail without an account code. University departments will save $.02 on one oz. and two oz. letters by using University Mail Services.
Federal Mail that needs to be metered and sealed should be presented to University Mail Services with all FLAPS OUT (not down or tucked) in a stacked form, rubber banded together. Individual pieces and odd or bulky sized mail should be pre-sealed.
The use of staples to secure or seal a letter, flyer or package is not preferred by the Post Office and disallowed for mail applying for an automation discount. In place of staples, "tabs" are now used. A tab is a small separate paper/plastic piece with an adhesive side that folds over to secure the pages together. Envelopes, besides the conventional means of sealing, may be sealed using cellophane tape as long as the flap is adequately covered. Additionally, do not use tape to affix a stamp to an envelope because it is against postal regulations.
University Mail Services is authorized to meter mail for all University correspondence reflecting a University return address. Any mail lacking this address may not be metered.
You may deposit your personal stamped mail in your outgoing box. Personal mail will be picked up by the Postal Service at 5:15 pm every working day along with the Universitys mail. Outgoing personal mail must be sealed and have the appropriate postage affixed. University Mail Services does not and cannot meter any personal mail.
Separate self stamped mail and Messenger Mail from mail to be metered. All letters should be bundled neatly with rubber bands and should be facing the same way.
International Mail, to include Canada and Mexico, and mail requiring SPECIAL HANDLING such as "Certified and Insured" mail must be separated and marked with clear instructions.
If you require UMS to seal envelopes for you, please ensure that they are bundled, facing the same way with their flaps open. Unsealed envelopes must be wrapped with a rubber band to keep their contents intact and to ensure smooth handling.
If you use "window envelopes", please ensure that the entire address shows through the window. Do not staple enclosures to window of envelope. If address does not properly fit the window, please use an envelope without a window.
University Mail Services does not forward your mail for you. Individuals are responsible to notify correspondents of their change of address. If you receive mail for individuals who are no longer with your department, cross out the U.Va. address completely and list the forwarding address under the words: "Please Forward". If you do not have a forwarding address, cross out the U.Va. address and BARCODE completely and mark the envelope: Return to Sender, No Forwarding Address". Place these envelopes with your mail for pick up. If you receive unwanted mail, do not open it. Cross-out the U.Va. address completely along with the bar-coding at the bottom of the address and mark the envelope: Refused, Return to Sender".
Express Mail, Certified Mail, Insured Mail and Registered Mail comprise the accountable mail category. This mail is tracked and accounted for throughout the mail system. University Mail Services assumes responsibility for this mail when we receive it on your behalf and this responsibility is discharged only when the item is properly signed by the recipient or department designee. To ensure proof and record of receipt, we ask the recipient to print his/her name legibly, sign and date the "Accountable Mail Manifest".
USPS Postal carriers deliver Express Mail to the mailroom around 3:00 p.m. Every effort will be made to deliver this mail as it arrives on the next scheduled run for your department. Express Mail received by UMS after the scheduled run for your department has been made will be delivered to you on the same day only on availability of staff.
If your department is closed when the delivery is being made or if there is no one available at your department to sign for receipt of the mail, it will be returned to the mailroom and it will be delivered on the next scheduled run.
Messenger Mail is mail/correspondence sent out by U.Va. departments for delivery to addresses within the University System. All mail must be official University business. This mail can be a non-specific memo for general distribution or items addressed to a specific individual or position within the University. Specific addressee mail, if not in an envelope, should be folded and marked with the individual name or title and that persons PO Box and department. We strongly encourage you to use Messenger Mail Envelopes for Messenger Mail. If you use stationary envelopes for Messenger Mail, please ensure that "MESSENGER MAIL" is printed prominently on the envelope. All personal correspondence to anyone within the University System requires appropriate U.S. postage.
The University Mail Services staff sorts over 60,000 pieces of mail per day. To expedite the process, letters are quickly scanned. [We sort mail by departments and not by a persons name, building or room number.] Failure to list the departments name may result in delay or misdirection of your mail. Envelopes lacking a department name are automatically put aside for letter research and will result in delivery delays. Do not abbreviate names of people and departments. Abbreviating may cause delays in sorting, besides leading to wrong deliveries. Properly addressed mail is usually delivered by the next business day.
When addressing Messenger Mail or stationary, the one line format is preferred. We request you avoid three or more lines since such mail can be mistaken for mail requiring metering.
If a new member is added to your department or if a staff or faculty member changes departments or buildings, a change of address notice needs to be sent to the Mailroom in the form of a memo so that future mail may be delivered accordingly.
Employees and Students residing off-Grounds should not receive any incoming personal mail or packages (including UPS) at a University address.
Some items such as metal pieces, glass parts, product samples, chemicals, etc., may not be mailed. These items, besides jamming and/or damaging mailing machines, can cause serious injury to Mailroom employees. These articles may be returned to sender.
Envelopes and Post Cards of less than: 3 1/2" in height or 5" in length or .007 in thickness are considered non-standard and additional charges are levied towards their postage. For more information regarding standard sizes, please contact University Mail Services; we will be glad to provide you with more detailed information.
Please determine the proper size and strength of the envelope in accordance with the size of enclosure. Overly large envelopes fail to firmly hold their contents. The enclosures tend to move around and there is a risk of tearing the envelope and losing the contents. A snug fit keeps the enclosure firm in the envelope.
Overstuffing can cause an envelope to burst at the seams and may lead to loss of enclosures.
The size of the envelope should be selected to properly accommodate the contents. For the U.S. Postal System, the two main categories of envelopes are "letter size" and "flats". Flats are envelopes larger than the maximum letter size, but no larger than 12" high by 15" long and 3/4" thick.
To qualify for automated processing (postage savings for your department) by USPS:
Letter size mail must be rectangular. For a letter to be considered as standard size, the following dimensions must be met: Height: 3 1/2"min., 6 1/8" max. Length: 5" min., 11 1/2" max. Thickness .007"min. to 1/4"max. Contact University Mail Services for envelope template if not sure of sizing.
Be sealed or secured on all four edges so they can be fed through a machine.
Note: Maximum thickness for automated processing is 1/4". Mail that does not meet automated processing size may not qualify for discounted rates.
The mailroom has provisions for automatic sealing of standard sized gummed envelopes. Please leave the envelope flaps open, nesting into each other and then secure the bundle of envelopes with a rubber band or ask for a letter tray for your envelopes. The contents of the envelope must fit to allow for a proper seal of the flap. If forwarded to the Mailroom in this manner, the envelopes bypass sorting and are directly moved to the sealing and metering machines.
The following address formats are recommended to ensure efficient handling and delivery by the U.S. Postal Service.
The complete mailing address should be located within the lower right half of the envelope whenever possible. Extraneous printing or markings should appear as far away from the address as possible. Senders address should appear in the upper left-hand corner and should be no lower than 1/3 of height of mailpiece from top.
The following suggestions will help make your mail user friendly to the Post Office and speed up delivery:
Address labels if used on parcels, packages, letters or large envelopes must also be addressed accordingly to the above-recommended format. Labels must be applied parallel to the bottom edge of the envelope to be processed by the Post Office on automation equipment.
In the absence of alternative instructions, all international mail from the University is sent through a commercial mail service. This mail bypasses the U.S. Postal Service and is flown directly to the foreign country of destination and placed into that countrys postal system. This service offers significant reduction in mailing costs over the USPS system and arrives faster. Departments will save 5% to 10% on their postage costs when using University Mail Services for international mail.
All First class mail that weighs more than 11 ounces and not more than 70 pounds, and at the option of the mailer, any other mailable material weighing 13 ounces or less is considered Priority Mail.
Priority Mail can be sent to all fifty states and Puerto Rico. This service has a two-day delivery objective (not guaranteed) to large metropolitan areas within the United States.
Priority Mail envelopes and labels must be used when using this service. All University Mail Services locations can provide these supplies.
This is an extremely reliable and fast delivery service available from the U.S. Postal Service. This service is available for all major zones in the US and 84 countries.
Express mail is picked up from University Mail Services by the Postal Service at 2:15 pm for Next Day Guaranteed Delivery Service and 5:15 pm for two-day delivery. In order to meet the deadlines, express mail should be received no later than 1:00 pm for Next Day Service and 4:00 pm for two-day delivery service.
Express mail labels (which must accompany the shipment) and large express envelopes can be obtained in advance by calling any of the University Mail Services locations.
It is the responsibility of the sending department to complete the "ship to" and "from" address blocks located on the bottom portion of the express label. After completion, you may place in your departments outbound mail or take it to one of the University Mail Services locations. The U.S. Post Office will send a copy of the express label back to the originating department. Be sure to remove the patch (Express Mail ID Number) from the back page. This is your means for tracking your mail.
Insurance up to $500.00 can be obtained for materials that are sent within the United States, 1st class, 3rd class and parcel post. If you are sending items that are valued at more than $500.00, you should use registered mail; insurance is available up to $25,000.00.
Certified mail should be used when proof of mailing is required. This service is available only when sending an item 1st class within the United States. Examples of use include sending legal papers, diplomas or materials that are deemed important but have no intrinsic value in and of themselves.
A return receipt indicating the date of delivery and signature can be requested for an additional fee. A receipt of the mailing, which is detached from the label and has the official postal postmark, is your record of the mailing and should be retained by the sender. Labels and Return Receipts can be obtained from University Mail Services locations.
Registered mail service is available with or without postal insurance. Items without provable value do not require insurance. The registered mail system is designed to provide added protection for valuable mail. Postage insurance may be purchased to cover articles valued up to $25,000.00. Registered mail is the highest security mail the U.S. Postal Service offers. It incorporates a system of receipts to monitor registered articles from the point of acceptance to delivery. Return receipt and restricted delivery services are available for additional fees. Added security measures may, however, delay the delivery by 24 48 hours. Registered mail should be taken to the Contract Station or to the Post office for processing.
A return receipt offers proof of delivery. This is an optional service and is available for insured, certified registered and domestic express mail shipments. The return receipt identifies the article number of the mailing, the person who signed the receipt for the letter and the date of delivery to the addressee. It is not necessary to use return receipts with all certified or registered mailings. Be sure to identify your department on the address portion of the return receipts so that we can route them back to you.
Helpful BMR Facts
The University's BRM permit meets the requirements for Qualified Business Reply Mail (QBRM) and qualifies for a discount provided that:
Contact Printing & Copying Services for printing of BRM envelopes. They are familiar with the required format and the USPS requirements.
Contact University Mail Services at 924-6124 or 924-2048 with any questions.
Business Reply Mail Layout
Postage due mail is handled and accepted by University Mail Services for all University departments and bonafide student and faculty organizations.
A University prepaid account is registered with the Post Office to facilitate charges for inbound mail that either lacks the proper amount of postage or mail that has been requested for return. When doing a large mailing (over 200 pieces), ensure your mailing list is current; otherwise postage has been paid for undeliverable mail and a postage fee has been paid for returned mail.
Helpful Facts about Standard or Bulk Mail
Correct Return Address for Non-Profit Mail:
THE RETURN ADDRESS MUST BE IN THIS ORDER
Contact Printing & Copying Services for printing and preparation of your bulk mailings. They are familiar with the USPS requirements.
University Mail Services will accept mass mailings for internal delivery with a date no older than one day before distribution. Mail that requires posting must be delivered to the Mailroom before 9:00AM for next day delivery. All other mail with an older printed date will need to be revised to allow for a more accurate posting time.
Mass mailings must be separated into two groups: ACADEMIC and HEALTH SCIENCES CENTER. Furthermore, these groups must then be sorted by department or box number. Failure to do so will cause a delay in the posting of your mail or refusal by the Mailroom.
The U.S. Postal Service delivers all mail identified for ZIP Codes 22904 and 22908 or with University of Virginia in the address to the University, regardless of its content or completeness of address. It will not take back most types of Standard Mail for return to sender, for forwarding, or for address correction. Disposition is at the Mailrooms discretion.
The following types of Standard Mail will be delivered if the DEPARTMENTS NAME and/or BOX # is listed within the address or can be otherwise identified:
Standard mail that will be discarded:
University Mail Services will be starting a year long project to assign a proper mailing address to each department/organization that receives mail addressed to ZIP Codes 22904 and 22908, which will be, machine readable. The assignment of a machine readable mailing address will allow the University to take full advantage of the automation introduced by the U.S. Postal Service. The benefits to the University will be reflected in reduced transit time to receive mail, introduction of a standard addressing format to be used by correspondents and reduce the incidents of miss-sorted mail inherent in our current mailing process.