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UTS Charter Policies

All reservations, once completed, are binding between UTS and the client and subject to the following policies:

  1. Cancellations
    • If a charter is cancelled between two business days and two hours before an event, the event will be billed a two-hour minimum as a cancellation fee.
    • If a charter is cancelled less than two hours before the report time for an event, the event will be billed for the scheduled duration, up to six hours.
    • If a charter is cancelled at least two business days prior to the event, there is no penalty, but the charter coordinator must have been aware of it in advance.
  2. If a charter coach or mini bus is not available for mechanical reasons, a 36-passenger transit bus will be substituted.
  3. Charter hours billed will be an accumulation of startup, shutdown, running and layover times.
  4. UTS cannot guarantee that charters can continue more than one hour beyond the arranged end time, or past 2:00AM.
  5. If there are extra charges incurred for the charter, i.e., parking passes, extra cleaning requirements, etc., these charges will be passed along to the customer.
  6. Behavioral issues or failure to pay a charter bill may result in a group being banned from chartering UTS buses.
  7. If payment for charter services is not received within thirty days after the post date for the invoice, a 10% late fee of the total cost of the event will be applied.
  8. If UTS confirms a charter but must use an outside contractor for operational reasons, UTS will absorb the difference between the outside provider's fees and UTS's fees.
  9. Logistical changes can be accepted up to three business days prior to the charter. Changes made after that time may not be accommodated.