DART Service Providers

The University Transportation Service Demand and Respond Transportation Service (DART) has been developed to provide transportation to those who, because of disability, are unable to use the regular fixed route bus service. In order to make the service as efficient and effective as possible, it is essential that providers adhere to the following guidelines.

Pick Ups and Drop Offs

Riders are required to be waiting and ready for their transportation service provider by the agreed upon pick up time. In the event that the rider is not waiting for pick up, the driver should wait at least five minutes beyond the scheduled pick up time before leaving or calling their dispatcher for further instructions.

Picking Up Riders Who Are Blind or Visually Impaired

Pick up arrangements should be determined when the rider contacts the dispatcher for service. Riders should either be at the curb waiting for service if weather conditions permit, or the driver may be required to go to the door to notify the rider that he/she has arrived (for example, unless pre-arranged with the rider, do not honk upon arrival. Instead, use whatever alert was arranged incluing texting or knocking on the door).

As with any other person, it is considered courteous to speak directly to the person riding and to avoid making remarks that may be interpreted as an aside.

Dropping Off Riders Who Are Blind or Visually Impaired

Once the driver has reached the destination, the rider and driver should, together, verbally confirm the exact location, including the specific building entrance or intersection quadrant. Examples of exact locations include, “Westbound McCormick Road at the McCormick/Alderman Road intersection, west of Alderman Road” or “Clark Hall at the McCormick Road entrance”. Miscommunication regarding exact location can put a person with a visual impairment in danger.

Service Animals

The Americans with Disabilities Act (ADA) requires that transportation service providers allow service animals in the vehicle without question. Service providers are not permitted to ask for special identification or inquire about the riders disability. Service providers can learn more about ADA policies on service animals by viewing the ADA Business Brief.

Drivers with legitimate reason not to allow a service animal on board, such as severe allergies or phobia, should alert their dispatchers. If a driver who cannot accommodate a service animal for the reasons noted arrives to a pick-up and a service animal is unexpectedly in use, the driver should call for another cab and should remain at the pick-up point until the rider is safely met by the alternative cab.

Attendants and Escorts

Provided pick up and drop of points are the same, one additional passenger may ride with the DART rider at no additional charge. Fees payable at the time of the ride will apply to additional passengers beyond the one that is included and to additional passengers with different pick up and drop off points.

Hours of Service

Service hours parallel the service hours of the University Transit Service (UTS) fixed route bus system. It is expected that individuals will establish private transportation capabilities outside the bus operational hours for general requirements. UTS Service Calendars are available from the Department of Parking and Transportation Office and website.

Service Level

Drivers should provided door-through-door service, which means through the exit door of the pick up point to the vehicle, and through the main door of the destination.