DART Service Providers

The University Transportation Service Demand and Respond Transportation Service (DART) has been developed to provide transportation to those who, because of disability, are unable to use the regular fixed route bus service. In order to make the service as efficient and effective as possible, it is essential that providers adhere to the following guidelines.

Pick Ups and Drop Offs

Riders are required to be waiting and ready for their transportation service provider by the agreed upon pick up time. In the event that the rider is not waiting for pick up, the driver should wait at least five minutes beyond the scheduled pick up time before leaving or calling their dispatcher for further instructions.

Picking Up Riders Who Are Blind or Visually Impaired

Please do not honk the vehicle horn to alert the rider that you have arrived. Pick up arrangements should be determined when the rider contacts the dispatcher for service. Riders should either be at the curb waiting for service if weather conditions permit, or the driver may be required to go to the door to notify the rider that he/she has arrived.

As with any other person, it is considered courteous to speak directly to the person riding and to avoid making remarks that may be interpreted as an aside. This is considered harassment and is also against the law.

Dropping Off Riders Who Are Blind or Visually Impaired

Once the driver has reached the blind person's destination, the rider and driver should, together, verbally confirm that it is the proper and correct address including what corner you are on. It is possible for a miscommunication to occur causing a blind or visually impaired rider to be left at the wrong entrance, or even the wrong side of the intersection, which can put them in danger.

Service Animals

The Americans with Disabilities Act (ADA) requires that transportation service providers allow service animals in the vehicle without question. Service providers are not permitted to ask for special identification or inquire about the riders disability. Service providers can learn more about ADA policies on service animals by viewing the ADA Business Brief.

Drivers with legitimate reason not to allow a service animal on board, such as severe allergies or phobia, should not be sent by the dispatcher to pick up a rider who requires the assistance of a service animal. The rider will henceforth be noted in the DART list sent to Yellow Cab and JAUNT. If the driver is unable to accommodate the riders service animal, the driver should radio for another cab/shuttle. The driver who is unable to accommodate the rider and his/her service animal is required to stay at the pick up location until the rider is safely met by the next cab/shuttle.

Attendants and Escorts

As required, one attendant may be scheduled to ride with the passenger. Should said passenger require an attendant at all times, the passenger must be accompanied by the attendant on all trips. Riders not requiring attendants may have one companion ride with them. Other companions will be allowed to ride as space permits. All extra passengers must be scheduled when the trip is planned with dispatch.

Hours of Service

Service hours parallel the service hours of the University Transit Service (UTS) fixed route bus system, but service is available to meet unexpected needs 7 days per week/24 hours daily. It is expected that individuals will establish private transportation capabilities outside the bus operational hours for general requirements. UTS Service Calendars are available from the Department of Parking and Transportation Office and website.

Service Level

Drivers should provided door-through-door service, which means through the exit door of the pick up point to the vehicle, and through the main door of the destination.