DART Riders

Eligibility & Application

Students, staff, and faculty of the University of Virginia, who due to a temporary or permanent disability are unable to use the fixed route bus system, may apply to use the DART service. An application must be completed to establish individual needs and service requirements.

Those applicants who are approved for DART service will receive notification and instructions. They should review the DART Riders' Guidelines prior to scheduling their first transportation service.

Applying for Service

An application must be completed to establish individual needs and service requirements. Forms are available from the following locations:

DART User's Guide

The applicant must complete pertinent personal information. All information disclosed in the application will be held in the strictest confidence. There is a section for verification of disability to be completed by the appropriate authority:

  • Students: The Office for Equal Opportunity and Civil Rights approves student applications for Students with Disabilities, the Student Disability Access Center, Student Health, or the Athletics Sports Medicine
  • Faculty and Staff: Employee Health or personal physician

Applications should be submitted to the Office for Equal Opportunity and Civil Rights. Approved applicants will receive notification of eligibility dates and a rider’s guide. Some riders may be eligible to receive a DART payment card for use with Yellow Cab of Charlottesville.

Download the DART Application (.pdf)
If the disability is temporary, approval to use the DART service will have a termination date. If recovery extends beyond the termination date, an extension of eligibility must be authorized through the proper agent. If a DART rider needs to extend eligibility beyond the established date, the rider must reapply for the service. The participant may then schedule services with the approved service providers.

Frequently Asked Questions



A driver has suggested I call the driver directly for my DART rides, but the guide suggests I use the priority phone number or book online. What should I do?

DART riders should use the priority phone number or book online.

A driver or dispatcher has treated me inappropriately (Example: asked me about my disability, did not allow my service animal in the cab, treated me rudely). What should I do?

DART riders should report issues to Melissa Oliver and/or Melvin Mallory of the EOCR Office, providing as much information as possible about the date, time, location, and situation.

I have had some problems with DART and am thinking about not using it any more. What should I do?

DART riders should report issues to Melissa Oliver and/or Melvin Mallory of the EOCR Office, providing as much information as possible about the problems faced so far.

If I want to tip the cab driver, is this allowed?

No. DART riders should not tip the drivers, and DART drivers should not accept tips.

How is DART funded?

DART is funded in the same way that UTS is funded. All enrolled students pay a transportation fee that pays for UTS and DART.

If I am a student with a disability and DART is not effective for me, what are my options?

Contact the Students with Disabilities Access Center (SDAC) to engage in an interactive dialogue to determine what alternatives the University can offer to ensure you have equal access to your classes and other University programs and services.

DART Rider Annual Survey

DART riders are surveyed annually by the Office of Equal Opportunity and Civil Rights. Click here to review the results of the latest DART rider survey.