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Customer Feedback Form
University Transit Service

Thank you for using U.Va's University Transit Service. We hope your ride was smooth, efficient, and enjoyable. Please let us know if you have any comments, suggestions, commendations, or complaints. Please provide as much information as possible so that we can investigate the matter and respond appropriately.

     
1. What Type of Comment Would You Like to Leave?  
2. Please Enter the Date of the Incident:   / /
4. Please Enter the Time of the Incident:     AM   PM
5. Which Bus Route Were You On?  
5a. Where Did You Board the Bus?
 
5b. What Was Your Final Destination?
  
6. Which Bus Were You On (Bus Number)?
(Bus Numbers Can Be Found On the Front and Rear of the Outside of the Bus, as well as the Front on the Inside of the Bus, Generally Above the Windshield)		  
7. Where Did the Incident Occur?
(Please List Area of Grounds, Nearest Intersection, or Landmark) 		 
8. Please describe your experience:
(Please Include the Name of the Driver, or a Physical Description of the Driver, if You Are Filing an Acknowledgement of Exceptional Customer Service or a Complaint. Comments Containing Profanity Will Not Be Responded To, and the Matter Described Will Not Be Investigated. Click Here To Review the University's Honor Code.)
 
9. How Often Do You Ride the Bus?  
10. What Is Your Affiliation to the University?  
11. How Likely Are You To Ride UTS Again?  
12. Would You Like To Be Contacted By A Representative of UTS?   YesNo
12a. Preferred Contact Method:
   E-Mail Phone
    (If You Would Like To Be Contacted)
First Name:
Last Name:
E-Mail :

Phone Number:
   
Please Note That It May Take 7-10 Business Days To Fully Investigate the Matter and Respond.