Skip to site navigation

Public Relations Committee

PR Committee consists of 4 members and a PR Supervisor. Responsibilities of the PR Committee include fielding complaints and advertising our route service effectively and accurately. All complaints are submitted via email to transportation@virginia.edu or on our online Customer Feedback Form. The PR Committee collects these emails and investigates the incident. When they are done with the investigation, they submit emails of their findings to the PR Supervisory and the complainant. Depending on the findings of the investigation, drivers are dealt with appropriately.

On-Board Rider Survey Results (April 2009)

1. Considering road conditions, UTS drivers make all reasonable efforts to provide a smooth ride.

Rating Scale
1
Strongly Disagree
2
Moderately Disagree
3
Slightly Disagree
4
Slightly Agree
5
Moderately Agree
6
Strongly Agree
            4.07
             
2. I have found my drivers to be approachable for transit-related questions.
            4.25
             
3. Drivers usually provide ample time for passengers to secure themselves beore leaving the stop.
            3.79
             
4. UTS drivers usually pull in to the stop at a reasonable distance from the curb.
            4.35
             
5. UTS drivers keep their personal music appropriate and at an acceptable level.
            4.02
             
6. UTS drivers have handled the questions about new routes and the GPS system well.
            3.97
             
7. UTS drivers behave in a professional manner.
            4.26
             
8. Drivers generally let me know how long buses will be laying over at stops.
            3.99
             
9. Overall, I have been treated well as a passenger of the University Transit Service.
            4.44
             
             


Committee Meeting Minutes

  

UTS Performance Reports

2009 Minutes

No Current Meeting Minutes