UTS Rider Feedback Form

Thank you for using U.Va's University Transit Service. We hope your ride was smooth, efficient, and enjoyable. Please let us know if you have any comments, suggestions, commendations, or complaints. Please provide as much information as possible so that we can investigate the matter and respond appropriately.
UTS-411:  UTS E-Mail Alert System


Stay up-to-date with unscheduled changes to service and other important announcements that may affect your UTS bus ride. The UTS 411 listserv is free, and is available to all UTS riders. To sign up please visit https://lists.virginia.edu/sympa/info/uts-411.

Please fill in as much of the following form as possible. The more information you provide, the more effectively we can respond to your feedback.

What type of feedback would you like to leave?

Please enter the date of the incident:


Please enter the time of the incident:

  AM   PM

Which bus route where you on?

Where did you board the bus?

What was your final destination?

What bus number were you on?

(Bus numbers can be found on the front and rear of the outside of the bus, as well as the front on the inside of the bus, generally above the windshield)

Where did the incident occur?

Please describe your experience:

(Please include the name of the driver, or a physical description of the driver, if you are filing an acknowledgement of exceptional customer service or a complaint. Comments containing profanity will not be responded to, and the matter described will not be investigated. Click here to review the University's Honor Code. Please do not include internet links or references.)

What is your affliation to the University?


Contact Information

Your contact information will only be used in the event that University Administrators need to contact you for more details regarding your feedback. The University's Privacy Policy is available online.

What is your preferred method of contact?

E-Mail Phone

Address or Phone Number:

First Name:

Last Name: