Process Simplification (PS) seeks to enhance the quality, effectiveness, and efficiency of processes that affect faculty, staff, and students and to build institutional capacity for continuous improvement efforts. In support of the University's mission, academic and administrative units form partnerships to create, maintain, and continuously improve processes that:

• offer unprecedented levels of service;
• enhance the quality of work life and educational experiences of faculty, staff, and students;
• empower employees to perform meaningful, productive work.

As a result, the outcomes of Process Simplification include improved quality of service; improved users understanding about a service; simplification of the steps required to complete a transaction; elimination of unnecessary duplication of effort; optimization of available resources; usage of technology to support an activity; and improved communication across units supporting a process.

Mailing Address
PO Box 400227
Charlottesville, VA
22904-4227

Location
Madison Hall,
Lower Level
See Map

Tel: 434-243-1963
Fax: 434-924-4778

“Suggestions for improvement projects are welcomed.  In general, PS projects are designed to streamline services or processes; maximize resources; improve communication and understanding; and eliminate duplication and waste.  PS is particularly interested in pan-University projects that will advance the institution’s core mission.  Additionally, the Office is available to assist units with their own efforts to assess needs and implement improvements.”