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The University is pleased to announce important updates to ISIS (the Integrated Student Information System). The changes are designed to improve the speed and functionality of ISIS during the times of peak usaage, especially during the first week of classes each term.

• When will my grades be posted?
• How do I submit my grades via Instructional Toolkit?
• How do I get my diploma?
• When is course enrollment for the fall semester?
• What are the add/drop dates for my school?
• When are degrees conferred in May?
• When are degrees conferred in Fall?
• Why can't I connect? What does the message "Your Browser is Unable to Maintain a Successful Connection to ISIS" mean?
• What are the hours of operation for ISIS?
• How do I get a course description prior to 2001-2002?

• My grade is incorrect.
• I want a grade report.
• There is a grade of 'NG' on my grade report.
• There is a grade of 'IN' on my grade report.
• There is a grade of 'IV' on my grade report.
• My registration is blocked.
• I need my password reset.
• I don't have a valid virginia.edu email address.
• My A/P and/or transfer credits are not showing on my record.
• I need a VISTAA report.
• My VISTAA report is incorrect.
• I do not meet the restrictions for a course.
• A course has prerequistites.
• I want to enroll in more or fewer credits than my school allows.

When is course enrollment for the fall semester?

Graduate students (except Law, Darden, and Medicine) can enroll in fall 2008 courses beginning Monday, March 31, and are recommended to enroll prior to mid July when tuition bills are produced.
Undergraduate students can enroll beginning on the date and time stated on their advising access code card or provided by their advisory.

When will my grades be posted?

Grades are due to UREG (Office of the University Registrar) 48 hours after the final examination. If your grade is not posted, please contact your professor. UREG posts grades daily.

How do I submit my grades via Instructional Toolkit?

See Instructional Toolkit for help. Instructors may submit grades only for those students listed on the grade sheets. If you have any additional students for whom you want to submit grades, you need to submit those students' grades through the normal paper channel (official grade sheet or Grade Change Form). Sign your name on the Grade Verification Sheet and send pre-printed grade sheet to UREG (Office of the University Registrar).

What is Final Registration?

Beginning Monday, August 18 - Friday, August 29, students who do not have any type of registration block* and who are enrolled in one or more credits will be automatically 'final registered' by the University each evening (i.e. their registration status will be set to 'H' [here]). (Law, Medicine and Darden students will be checked for any registration block*).

When are degrees conferred in May?

Final exercises are Sunday, May 18, but degrees are conferred when all grades are posted (TBA).

When are degrees conferred in January?

Degrees are conferred on December 30, 2009.

How do I get my diploma?

To claim your diploma, bring a photo I.D. to UREG during regular business hours. If you wish to have someone pick up your diploma for you, that person must bring a letter including your CMS I.D. number and signature giving them permission to claim your diploma. Diplomas can also be mailed upon payment of a mailing fee.

To request that your diploma be mailed:

If you cannot pick up your diploma in person, you can have it mailed to you by completing the mailing form and sending it to us with payment (sorry, we are unable to accept e-mail or faxed orders).

Please allow two weeks for delivery.
The fee is $9 for U.S. addresses or $19 for international addresses; make checks payable to University of Virginia. (Note: the mailing fee is not charged to May graduates who are in a College Distinguished Majors or Honors program, or to Graduate Commerce E&Y students.)
Bring the form and payment to the Office of the University Registrar in Carruthers Hall, or mail to:

UVa Office of the University Registrar
PO Box 400203
Charlottesville VA 22904-4203

How do I connect to ISIS?

Connect on-line to ISIS Online and log-in using your student or faculty I.D. number and nine-character password.

When can I enroll?

Access to the course enrollment functions within ISIS is given according to the schedule shown in the registration instructions. Final registration is available during a two week period at the start of each fall and spring semesters. Summer course enrollment is available from April 29, through the first day of a particular course.

How can I find out if a class is full?

Check the on-line Course Listings. The course data and enrollment figures displayed on this system are updated three times a day, but remember that when you try to add a course ISIS checks for an opening at that very instant and courses that appear open in the listings may be full by the time you try to add. If you try to add a full course, ISIS will return a list of other sections of the same course that have space available (if any exist).

Why can’t I connect? What does the message “Your Browser is Unable to Maintain a Successful Connection to ISIS” mean?

Every time you change functions within ISIS, the system has to re-establish your identity, and if anything happens to corrupt or interfere with the little packet of identifying information that is passed back and forth, ISIS can 'lose track' of who you are. Connection problems can be exacerbated when ISIS is particularly busy, but the problem is usually one of failing to make a good connection and never because there is anything wrong with your ISIS record. Sometimes trying again later works, other times you may need to try a different computer or network location. If you get this error, try these suggestions:

• don't block pop-up windows in your browser; ISIS must open a secondary window in which you log in and conduct your session
• use version 5.0 or higher of Internet Explorer or version 7.0 or higher of Netscape
• don't use a bookmark of the ISIS log-in page, but connect from a link or directly at the http://www.virginia.edu/isis URL
• use your mouse to click from one function to another instead of the enter key
• have Java enabled
• try again later—the problem can be exacerbated in periods of high use

What are dependent courses?

Dependent courses are those courses (usually labs or discussions) which can be added only after you have added the primary course. Dependent courses are labeled in the course listings.

What are the hours of operation for ISIS?

ISIS is available from approximately 7:00 A.M. to 1:00 A.M., Monday through Friday, and from 8:00 A.M. to 7:15 P.M. on Saturday; 11:00 A.M. to 1:00 A.M. on Sunday. On certain days (primarily during the grading period at the end of the semester) it may be necessary to close ISIS as early as 5:00 P.M.

How do I get a course description prior to 2001-2002?

For course descriptions or other information from an Undergraduate or Graduate Record prior to 2001-2002, please e-mail registrar@virginia.edu. For course descriptions of courses taken through a regional center of the School of Continuing and Professional Studies, please contact that center directly.

My grade is incorrect.

If you find that you have an incorrect grade, contact your professor.

I want a grade report.

Sign onto ISIS Online to order a mailed hard copy grade report. Click on grade reports and follow instructions to order a grade report mailer. Mailers can be requested only for the current or most recent semester and only if at least one grade has been recorded. The grade report will be mailed the next business day.

There is a grade of 'NG' on my grade report.

A grade of "NG" means that the grade has not yet been reported by the professor. Please contact your professor for more information or to correct the grade.

There is a grade of 'IN' on my grade report.

A grade of "IN" indicates that coursework is incomplete. Please contact your professor for more information or to correct the grade.

There is a grade of 'IV' on my grade report.

A grade of "IV" indicates invalid grade. Please contact your professor for more information or to correct the grade.

I lost my advising access code.

If you lose your advising access code, contact your advisor, advisor's secretary, or department to get your number.

My registration is blocked.

If you have a block on your registration, contact the office that placed the block on your account.

I need my password reset.

If you are unable to remember your password, you can reset your access by correctly answering the security question you chose when you first created your password. You can email registrar@virginia.edu or call 924-4122 to have your password reset.

I don't have a valid virginia.edu email address.

If you are a visiting student, an alumni, or enrolled in the School of Continuing and Professional Studies and do not have a valid virginia.edu answer THREE of the following questions. Email your THREE answers to registrar@virginia.edu.

1. Last 4 digits of your student ID number (not University ID):
2. Date of birth:
3. Permanent address (when you were a student):
4. Date of graduation (if applicable):
5. Course completed:
6. Last term enrolled:

My AP, Advanced Standing, and/or transfer credits are not showing on my record.

If you have credits that are not showing on your record, contact your school of enrollment.

I need a VISTAA report.

VISTAA reports, for undergraduate students only, are available through ISIS Online. Returning, new, and transfer undergraduate students accessing their VISTAA reports during summer must enter the upcoming fall term code on the Term Code Selections screen when requesting the VISTAA report.

My VISTAA report is incorrect.

Contact the dean's office in your school of enrollment or the program director for your major/minor/concentration to report errors on the VISTAA report.

I do not meet the restrictions for a course.

ISIS will not enroll you in a course for which you do not meet the restrictions. You will have to complete a Course Action form and obtain the instructor's approval. Note that restrictions may change at any time.

A course has prerequisities.

If you add a course without having the required prerequisites (as noted in the
Undergraduate Record or Graduate Record), the professor or department has
the authority to drop you.

I want to enroll in more or fewer credits than my school allows.

You will need to get special permission from your dean and make the change using a Course Action form.