Additional Student Services

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In addition to the academic advisory services available to students in their departments and schools, the University provides student services through the following offices.

Office of Undergraduate Admission (Miller Hall, 982-3200, www.virginia.edu/undergradadmission) The Dean of University Admission is responsible for implementing established admission policies. The services of this office and the guidelines for admission to the regular session of the University are set forth in chapter 2.

Cavalier Advantage Debit Card Program (Observatory Hill Dining Hall, Lower Level, 982-5735, www.virginia.edu/cavalieradvantage) This program allows students to use their ID card as a debit card for University provided services. The debit card function is activated by depositing funds into the student’s account. Deposits can be made by: visiting the website and making on-line deposits; visiting or contacting the Cavalier Advantage Office, the UVA Bookstore or TJ’s Locker; or depositing cash at one of the six cash deposit machines located Grounds-wide. Cavalier Advantage is accepted at all University dining locations, all bookstore locations, laundry, vending and copy machines, and a variety of other services on-grounds. For additional information, visit the website or contact the Cavalier Advantage Office .

University Child Development Center (Children’s World Learning Center, Copeley Road, 293-6110, www.virginia.edu/childdevelopmentcenter) Child care services for faculty, staff, and students are available at the Child Development Center. Information on rates and the eligibility priority system can be obtained from the Center’s Director.

Consumer Information (1939 Ivy Road, P.O. Box 400727, (434) 924-3417) The University’s Consumer Information Officer (CIO) is available to assist students or prospective students in obtaining information about financial aid programs, the rights and responsibilities of students receiving financial aid under one of the many programs, the cost of attending the University, the refund policy currently in effect, the University’s academic programs, student retention data, and student program completion data (if available). The CIO may be contacted by writing to George A. Stovall, Director of Institutional Studies, 1939 Ivy Road, P.O. Box 400727, Charlottesville, VA 22904-4727; gstovall@virginia.edu.

Office of Equal Opportunity Programs (Washington Hall, East Range; 924-3200, www.virginia.edu/eop) This office is both an administrative unit of, and a resource center for, the University community. While the EOP develops policies and procedures, it also provides leadership, coordination, and oversight of the University’s equal opportunity and affirmative action initiatives.

The University prohibits discrimination on the basis of age, color, disability, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, or veteran status. Students who believe that they have been discriminated against because of their status as listed above, or who have questions about prohibited conduct, are welcome to visit or call the office. Although the staff is always available to answer questions or provide information, appointments are recommended in order to better serve students’ needs.

Intramural-Recreational Sports (Aquatic & Fitness Center, 924-3791, Fax: 924-3858, www.virginia.edu/ims) Intramural-Recreational Sports provides comprehensive recreation facilities seven days a week with a variety of recreation programs to meet the needs of students, faculty, staff, and their spouses. Programs include competitive intramural sport leagues and tournaments; fitness programs, such as aerobics classes, weight training workshops, personal training services, massage therapy, and fitness assessments; recreation instruction in aquatics, racquet sports, martial arts, relaxation, dance, first aid, and CPR; outdoor trips and workshops such as horseback riding, kayaking, rock climbing, fly fishing, and skiing; experiential learning and training programs; youth sports instruction and summer day camp for children; and approximately 70 student-organized club sports.

Facilities include the Aquatic & Fitness Center, Slaughter Recreation Center, Memorial Gymnasium, North Grounds Recreation Center, Outdoor Recreation Center, Snyder Tennis Center, The Park, Dell outdoor tennis/basketball courts, and numerous outdoor playing fields. Together, these facilities house cardiovascular and strength training equipment; basketball, volleyball, squash, racquetball, handball, and walleyball courts; indoor running tracks; swimming pools, whirlpool, and saunas; multi-purpose rooms, showers and locker rooms; an outdoor equipment rental center; and a resource library.

Full-time University students are eligible to use facilities and register for programs using their student I.D. card. Student spouses must purchase a recreation membership in order to participate. Recreation memberships may be purchased in person, by mail, or by fax at the Intramural-Recreational Sports Business Office at the Aquatic & Fitness Center, Monday-Friday, from 8:00 A.M. to 5:30 P.M.

University Ombudsman (Washington Hall, East Range; 924-7819; www.virginia.edu/eop/ombudsman) The ombudsman is a confidential resource available to assist students with unresolved problems or complaints. The ombudsman assists in identifying University resources or departments that address specific problems or concerns; explaining University policies or procedures; and resolving problems or complaints through inquiry or other informal means. The goal of the ombudsman is to see that all members of the University are treated fairly.

Student Identification Card (University I.D. Card Office, Observatory Hill Dining Hall, 924-4508; www.virginia.edu/idoffice) Each student registered at the University (except through the School of Continuing and Professional Studies) is entitled to receive a student identification card. The privileges associated with this card depend on the number of credits for which the student is enrolled. Full-time students receive all benefits, including circulation privileges at the libraries, use of Student Health facilities, access to recreational facilities, charge privileges at the University Bookstore, admission to football games and eligibility to purchase student guest tickets, passage on University transit, access to Student Legal Services, and a supply of ARTS$. Upon payment of the appropriate fees, the card can also be used as a meal pass and a Cavalier Advantage debit card.

Part-time or research-only students do not receive access to athletic events or Student Legal Services. Students enrolled for non-resident status or through the School of Continuing and Professional Studies do not receive any I.D. card privileges.

Students are provided one I.D. card at no charge, usually during orientation. Lost, damaged, or stolen cards can be replaced at the card office in the Observatory Hill Dining Hall weekdays between 8:00 A.M. and 5:00 P.M. for a fee of $15, which may be paid using cash, check, or Cavalier Advantage. Payment must be made before the card will be produced. Cards replaced due to malfunction or a change of name or identification number are provided at no charge with the return of the existing card.

Students in the School of Medicine and the School of Nursing who need access to medical facilities are also provided a UVa Health System identification card by the UVa Health System I.D. Office.

University of Virginia Bookstore (Fourth Floor, Central Grounds Parking Garage, 924-3721, www.bookstore.virginia.edu) Owned and operated by the University, the University of Virginia Bookstore is the primary source of new and used textbooks and custom-published course materials for all classes (with the exception of the Law, Medical, and Darden schools). Its general book department (The Bookshop) features the most extensive selection of academic and scholarly works in the area, as well as popular fiction and non-fiction, bestsellers, travel, and children’s books. The Bookshop also offers an out-of-print search service and a complimentary special order service for those books not normally in its inventory. All students qualify for free membership in its Frequent Reader’s Club: purchase 10 books from The Bookshop and receive a $5 discount on the next purchase. The Bookshop discounts BookSense Bestsellers (20%), staff recommendations (10%), and all titles in its New Fiction and New Non-Fiction sections (10%). It supports the University’s academic mission by hosting and sponsoring academic programs, lectures, and readings by new and established authors. It supports the Virginia Film Festival, The Virginia Festival of the Book, Public Television, and the University’s radio station (WTJU).

Rounding out the Bookstore’s offerings is a very extensive selection of UVa clothing and gifts, as well as toiletries, sundries, and school, office, and computer supplies. In addition, the Bookstore provides a UPS and U.S.P.S. mailing and packaging service, an engraving service, photocopying and faxing, a film processing service, video sales, a dry cleaning service, and bus service to Hampton Roads, Richmond, and Northern Virginia. It also accepts deposits made to Cavalier Advantage accounts. The Bookstore’s full service on-line store can be accessed at www.bookstore.virginia.edu.

Each year, surpluses from the Bookstore are returned to the University in the form of an endowment to be used for, among other things, need-based scholarships. Additional surpluses from the store’s operations support book grants and student programming.

The Bookstore accepts cash, personal checks, all major credit cards, Student Charge, and Cavalier Advantage. Hours of operation during the school year are 8:30 A.M. to 7:00 P.M., Monday through Friday; 10:00 A.M. to 6:00 P.M., Saturday; and 11:00 A.M. to 6:00 P.M., Sunday. A calendar of store events and hours is available on-line.

Cavalier Computers (Bookstore Branch: Fourth Floor, Central Grounds Parking Garage, 924-3475; Hospital Branch: 1222 Lee Street, 924-4600; www.cavcomp.virginia.edu) A division of the University of Virginia Bookstore, Cavalier Computers is dedicated to supporting information technology at the University by providing students, faculty, departments, and staff with high-quality, educationally-priced computer hardware and software, along with outstanding customer support. Offering computers from Apple, Dell, Gateway, IBM, Sony, Compaq & Toshiba, as well as printers from Epson and Hewlett Packard. Cavalier Computers is an active participant in UVa’s Desktop Computing Initiative (DCI); it is the sole provider of net-ready computers configured to meet all UVa DCI established standards.

Cavalier Computers services all equipment that it sells, and its service personnel are factory trained and authorized. In tandem with ITC, Cavalier also provides user support on all equipment it sells.

The store accepts cash, personal and traveler’s checks, Visa, MC, Discover, and Cavalier Advantage. Hours of operation, pricing, and ordering information are available on-line.

Courts and Commerce (First Floor, Slaughter Hall, North Grounds, 924-3333) A division of the University of Virginia Bookstore, servicing the University of Virginia School of Law. The store provides new and used textbooks for all classes at the Law School as well as an extensive selection of law study guides and reference material. Courts & Commerce carries a full line of office and school supplies, greeting cards, law clothing and gifts. It also offers fax services, UPS, dry cleaning, film processing, and postage stamps. Each year, surpluses from the University’s bookstores are returned to the University in the form of an endowment to be used for, among other things, need-based scholarships. Additional surpluses from these stores’ operations support student programming. Courts & Commerce accepts cash, personal and traveler’s checks, major credit cards, student charge, cavalier advantage. Hours of operation during the school year are 8:30 A.M. to 6:00 P.M., Monday through Thursday; 8:30 A.M. to 5:30 P.M., Friday. Fax: (434)924-3444; candc@virginia.edu; www.bookstore.virginia.edu.

Darden Exchange (North Grounds, Sponsors Executive Residence Center, Room 426, 243-5515) A division of the University of Virginia Bookstore, Darden Exchange is the provider of textbooks and course books for classes at the Darden Graduate School of Business Administration. The store also features an extensive selection of general business books, many recommended by the Darden Faculty. Each year, surpluses from the University’s bookstores are returned to the University in the form of an endowment to be used for, among other things, need-based scholarships. Additional surpluses from these stores’ operations support student programming. Darden Exchange carries a full line of office and school supplies, greeting cards, and Darden imprinted gifts and clothing. If also offers fax services, postage stamps, UPS package delivery, dry cleaning, and film processing. General information as well as selection of our clothing and gifts may be viewed on-line at www.darden.virginia.edu/dardenexchange. Additional Darden merchandise can be seen at the University of Virginia Bookstore’s website is www.bookstore.virginia.edu. Darden Exchange accepts cash, personal and traveler’s checks, major credit cards, Student Charge and Cavalier Advantage. Hours of operation during the school year are Monday through Thursday, 8:30 A.M. to 6:00 P.M.; and Friday, 8:30 A.M. to 5:30 P.M.

Medical Center Bookstore: (1222 Lee St., First Floor West Parking Garage, 924-3851) The Medical Center Bookstore, a division of the University of Virginia Bookstore, is located at 1222 Lee St. directly across from the University of Virginia Hospital’s Primary Care Center, on the first floor of the West Parking Garage next to the UVa Community Credit Union. Hours are 8:30 A.M. to 6:00 P.M., Monday though Friday. The store carries all textbooks for the Medical and Nursing Schools as well as a broad selection of reference books, school and medical supplies, clothing and gifts. Since it shares the facility with Cavalier Computers Hospital Branch, also available is a wide variety of computers, PDAs and educationally discounted software for academic and medical use. The store offers a complimentary special order service for books not normally in stock. The Medical Center Bookstore accepts Student Charge and Cavalier Advantage as well as Visa, Discover, MasterCard, cash, and checks.

T.J.’s Locker (1st Floor, Aquatic and Fitness Center, 924-0628) A division of the University of Virginia Bookstore, T.J.’s Locker supports the activities of the Aquatic and Fitness Center, as well as faculty, staff, and student life on the West Grounds. T.J.’s prides itself on enhancing life at the University through sponsorship of academic and athletic programming. T.J.’s carries a full line of athletic wear and shoes from Nike, Adidas, and New Balance, swimwear and accessories from Speedo; and a wide variety of other sports equipment. In addition, T.J.’s offers a selection of school and office supplies, magazines, CDs and DVDs, toiletries, greeting cards, and University of Virginia gifts and clothing. It also offers tennis racquet restringing, film processing, and a bus service to Hampton Roads, Richmond, and Northern Virginia. The on-line store can be accessed at www.bookstore.virginia.edu. T.J.’s accepts cash, personal checks, all major credit cards, and Cavalier Advantage. Among its most popular methods of payment is Student Charge, which enables students to charge their purchases using their student ID card. Bills are sent home on a monthly basis. Hours of operation and a calendar of T.J.’s events are available on-line.