Frequently Asked Questions for Students
Student Account access
How do I get to QuikPay@UVA?
Students will access QuikPay@UVA from the Student Information System (SIS) (log in through the portal available at http://www.virginia.edu/sis. The link "QuikPay@UVA" is found in Finances section of the student center. Everything you need to do to manage your account on-line, from viewing your bill, to paying electronically, to setting up authorized payers and Payment Plans can be done from the "QuikPay@UVA" link.
PLEASE NOTE: To ensure you will be able to reach the QuikPay@UVA site, allow pop-up blockers in your browser.
If you are an authorized payer, you may login to the on-line system by visiting the Authorized Payers Link on the Student Accounts page at http://www.virginia.edu/studentaccounts/quikpay.
IMPORTANT! If the student wishes to have someone else (parent, guardian, or others) pay on their behalf, the student must establish an authorized payer to allow access to view and pay the student's account. The authorized payer will receive an e-mail when the student completes the enrollment process designating them as an authorized payer.
Is the system secure?
The University of Virginia is committed to offering a very secure on-line account management system. Our business partner, Nelnet Business Solutions, has designed the QuikPAY system to use a combination of firewall systems, encryption and intrusion detection to protect their data. Customers are first authenticated in the SIS on-line by providing their username and password, then securely passed to the Nelnet Business Solutions system using a 128-bit MD5 encryption scheme. All billing data exchanged between UVA and Nelnet Business Solutions is first compressed, then encrypted using PGP encryption, and transmitted using Secure File Transfer Protocol.
Nelnet Business Solutions is fully compliant with Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach Bliley (GLB) Act.
Questions for students about Authorized Payers in QuikPay@UVA
How do I set up my parents or others to allow them to pay my bill for me?
Select "Authorize Payers" from the left-hand menu on the Message Board page, then click "Add New" on the resulting page, and follow the instructions to create a user name and password for your authorized payer. You must know the e-mail address of the person you wish to authorize. The authorized payer in turn will receive an e-mail immediately with instructions on how to log in to the system using the user name and password. Please ensure the email address you enter is correct or your authorized payer will not receive important email messages from our office.
The login name you set up for your authorized payer is upper-case/lower-case sensitive. Since the password is not contained within the e-mail they receive (for security reasons), you will need to tell them the password.
Parents or other payers authorized by the student will also be sent an e-mail notification when a statement is available, and can view the statement on-line prior to paying. The statement is displayed to authorized payers just as it is displayed to the student. The authorized payer can view all new charge activity in detail.
The student may revoke the access of an authorized payer at any time.
How many authorized payers can I set up? How long before they can pay?
Students can have up to 5 authorized payers active at any one time. For each authorized payer, a primary e-mail address is required and an alternate address may be specified. The payer is notified immediately by e-mail that they have been authorized and can then access the system to view the statement on the account and make payment.
How do authorized payers access the on-line system?
Authorized payers receive the same e-mail notification as the student when a bill is available to be viewed on-line. At this time, or at any other time, the authorized payer may link to the system from the UVA Student Accounts homepage at http://www.virginia.edu/studentaccounts/quikpay.html and make a payment on the student's behalf.
My authorized payer has forgotten/does not know their password. What can I do?
Authorized payers must be informed of their passwords by the student who sets them up. If the password is forgotten, the student must reset the password as follows:
1. After logging in to the Quikpay@UVA system through the SIS, click on Authorize Payers.
2. Click edit beside the specific authorized payer.
3. Click Reset Password.
The authorized payer will receive an email almost immediately containing a temporary password. When logging in anew, the authorized payer must change this temporary password immediately. When changing, the authorized payer must enter the temporary password as the "old password" and then specify a new password.
How do I set up alternate (non-UVA) e-mail addresses for notifications?
We are sensitive to the needs of students to have e-mail sent to another e-mail address to ensure timely receipt and acknowledgement. The on-line system allows you to set up an additional e-mail address in the User Preferences template. Addresses and alternate addresses for authorized payers are maintained separately within the system.
I didn't get my electronic bill or my payment acknowledgement. Why?
Please remember that your UVA e-mail address is the e-mail used for all university communications. This e-mail address is your primary address for the on-line system and cannot be edited.
Should your alternate, or secondary address change, don't forget to log into the on-line system and update it there as well!
Statements are made available on-line and students are notified via e-mail for Term Statement billings at the beginning of each term, and when there is new account activity or unpaid balances due. Payment acknowledgements are e-mailed immediately following an on-line payment made by you or by an authorized payer.
If you feel you should have an e-bill but do not, or if you did not receive a payment acknowledgement e-mail but know one of your parents, or other authorized payer has made a payment, please contact Student Financial Services at firstname.lastname@example.org.
A by-product of mass e-mail is the filtering of these messages by automatic spam detection and filtering settings supported by e-mail clients. While we have taken all possible precautions to ensure that our e-bill notifications and payment notifications are not picked up as spam, you may need to review your e-mail software's spam or "junk" mail filter settings just in case. Always check your junk mail box BEFORE you empty it!
The Term Statement
How does the term statement work compared to a paper bill?
There are two types of statements displayed in QuikPay@UVA. At the beginning of each term, there will be Term Statement created, with charges for Tuition, Fees, Room, Board and any past due balances.
There will also be a Current Account Activity Statement available for viewing at all times. Once each month, an email will be sent to students and authorized payers who have balances due on their Current Account Activity Statement.
You may at any time print the e-bill Term Statement (a laser quality printer is recommended) and return the remittance portion of the statement along with a paper check to the address listed on the statement. The same due date applies regardless whether you choose to pay by paper check, e-check or credit card, so please allow sufficient mailing time if a paper check is being sent to us.
Scholarship checks and any other documentation other than a payment or remittance advice should be sent directly to our office: Student Financial Services PO Box 400204 Charlottesville, VA 22904.
What if I need a copy of the term statement for tax or other purposes? How will I obtain this?
The great thing about an e-billing system is that the actual bills are now available on-line for the student or authorized parent to print any time you like. A "printable" (PDF) version of the statement is available from within the View Accounts template.
I prefer to use a bill payer to pay my bills. Can I do this?
We typically do not recommend using bill payers to process payments for student bills because doing so does not allow for the remittance advice to be included with the payment. This can lead to delays or errors in application of the payment. If you must use a bill payer, please ensure that they send your full name and full 9-digit University ID number with the payment.
My e-bill term statement amount doesn't match my SIS Account balance. Why?
Your e-bill Term Statement is processed at a point in time and remains static, regardless of activity on the account in the days and weeks following its creation. Student Financial Services bills at the beginning of each term for your term charges, and any past due amounts. If you make a payment, incur new charges, make changes to your dining plan, or if your financial aid changes after the monthly billing process, these changes can be viewed via the Current Account Activity link in QuikPay.
How do I print my term statement and pay by paper check?
A "printable" (PDF) version of the statement is available from within the View Accounts template. Payments by paper check can be mailed along with the remittance portion of the statement to the address listed (Student Financial Services PO Box 400204 Charlottesville, VA 22904). Please be sure to use a laser quality printer and separate the remittance advice carefully. Failure to include the remittance advice or poor printer quality will cause delays in processing your payment.
Have you considered paying by e-check? An e-check is a direct debit to your checking or savings account. There is no cost to pay by e-check and the payment will be credited to your account no later than the close of the following business day. More information on the e-check payment method is found under the question below “What are e-checks?”.
Another payment option is by credit card. Our on-line service provider accepts MasterCard, Discover, and American Express. (Please note, VISA has chosen NOT to participate in our program) A 2.75% service charge is charged by our service provider for this payment option. Credit card information is verified at the time of the transaction.
I cannot view the PDF version of my bill. What do I do?
Try switching to an alternate browser, if you can. Generally, your configuration settings for Adobe (PDF) documents in Internet Explorer, Firefox or Netscape is what is causing the problem, and a different browser will open the document where another cannot.
Or, you can change a setting within your Adobe reader itself. Open Adobe reader (this is for version 7.0), choose Edit, Preferences, then select the 'Internet' category on the left. Either select or de-select the 'Display PDF in browser' option. If de-selected, PDFs will open the Adobe reader application and display, if selected, the PDFs will open within your browser. Depending on how your browser is configured to open PDF documents, simply changing from one method to the other will fix the problem.
I had a term statement but it is now gone. Where did it go?
After the due date for the current term charges has passed, the current term statement is automatically moved from your Current Statement to the Statement History section. Click on Statement History and choose the term statement you wish to view.
Why is VISA not accepted?
VISA's association rules will not permit the vendor to charge a percentage service fee and would require UVA to charge the same fee for ALL transactions, including e-Check or paper check.
If I want to mail my payment, where would I send the check?
Payments should be mailed to our payment address:
Student Financial Services
PO Box 400204
Charlottesville, VA 22904-4999
Payments should be sent with the remittance advice from your Term Statement. Payments received without a remittance advice will be delayed. Do Not use the payment address for express mail (UPS, DHL, or FEDEX ONLY). These items should be sent to our office address:
Student Financial Services
1001 N. Emmet Street
Charlottesville, VA 22903
WHEN SENDING PAYMENT BY MAIL, INCLUDE ONLY THE CHECK AND THE REMITTANCE ADVICE TO THE PAYMENT ADDRESS.
All other documents, such as Notification of Third Party Payment, or Scholarship checks should be sent to our regular mailing address:
Student Financial Services
PO Box 400204
Charlottesville, VA 22904-4204
My eCheck payment was returned "No Account/Cannot Locate", or "Non-Transaction Account". What does this mean?
- "No Account/Cannot Locate" usually means the account number structure is valid and will pass the editing tests, but the financial institution cannot match it to the individual, or it is not an open account. In this instance the payer should contact their financial institution for the correct information to use in an ACH debit transaction.
- "Non-Transaction Account" means the account the payer is attempting to use is restricted from ACH debit transactions. The payer should submit a different account to use for eCheck payments, or mail in a paper check for payment.
How do I set up/use the Payment Profile Information?
When making an e-check payment or a credit card payment, you may save your information (account, billing address, and contact information) under a profile name. This is optional. To use this information for a later payment, you can select on your profile name under the list of payment methods with the "Enter Payment Amount" box.
What are e-checks?
An e-check is an electronic direct debit to your checking or savings account. Any checking or savings account can be used, provided it allows a direct draft, and is drawn against an account with a US bank. We can only accept payments in US dollars. When making an e-check payment, you must provide your routing number and checking or savings account number. Please verify this information with your financial institution.
You have the option to have the system retain your bank account information or you may enter it each time you make a payment by e-check. Payers can only see their own bank account information. Authorized payers cannot see the student's banking information and students cannot see that of the authorized payers
There is no service charge for using an e-check to pay your bill. After you or your authorized payer makes an e-check payment, you will receive an e-mail confirmation, and a payment will post to the student's account overnight and will show in SIS the following business day. Subsequent verification of bank account number and funds availability through the ACH (Automated Clearing House) system will take place and the debit to your bank account will occur no later than 24 hours after the payment transaction is completed on-line. Therefore, to avoid overdrafts, it is strongly recommended that there are sufficient funds available at the time of payment.
Equity line accounts and investment accounts cannot be used for ACH debit transactions. Please verify account information with your financial institution if you are uncertain.
What credit cards are accepted?
The QuikPay@UVA service provider (Nelnet Business Solutions/Moneris) accepts MasterCard, Discover, and American Express for payment of tuition, fees and other charges. VISA has chosen not to participate in this program, and we regret any inconvenience this may cause those who prefer to use their VISA branded cards. A 2.75% service charge will be charged by the service provider to the payer for all credit card payments. Credit card information is verified at the time of the transaction.
When I pay by credit card, why do I see the "Nelnet Business Solutions" logo?
The University of Virginia has contracted with a service provider, Nelnet Business Solutions, to process credit card payments for Tuition, Fees and other charges. Credit card payments are processed by Nelnet Business Solutions through Moneris Solutions.
Is there a service charge for paying by credit card?
Our service provider charges a 2.75% service charge for all credit card payments. The payer will receive separate payment receipts via e-mail for the tuition payment and service charge if the credit card payment option is selected. The service fee is not paid to the university and is not refundable.
There is no service charge for paying by e-check, so if you are paying tuition, we recommend this method of online payment.
What if I want to pay my most up-to-date account balance?
When accessing your account to view your e-bill, view the Current Account Activity to see the most up to date account balance.
Can I still make payment at the Cashier’s Office?
The Cashier's Office is open from 8AM to 4PM Monday through Friday in Carruthers Hall at 1001 North Emmet Street, across from the Barracks Road Shopping Center. Payments by cash, check or money order are accepted. If you wish to pay by e-check or credit card, you can do this from your own computer or from one of the public computers in the computer labs around grounds.
One of the many reasons we have implemented the new electronic system is to improve customer service by providing an easy, convenient method for customers to pay on-line without having to stand in line or wait for the mail to deliver your payment.
Can I pay by credit card or e-check at the Cashier’s Office?
Only the Nelnet Business Solutions QuikPay@UVA system can accept a credit card payment, and only students/customers and authorized payers can access QuikPay@UVA. Student Financial Services cannot accept either credit card payments or e-check payments on your behalf either in person or by telephone. While our customer service representatives can view your statement information within QuikPay@UVA and monitor payment activity, for your security, credit card or bank account information is not available to our staff.
What if I overpay my student account?
All overpayments by check or e-check are refunded to the student, even if it was an authorized payer who made the payment. The refund will be processed by direct deposit, if we have a direct deposit enrollment form on file for the student. If the student has not enrolled for direct deposit, a check will be mailed to the student's local mailing address listed in SIS at the time the refund is processed.
If payment was made by credit card, the amount of overage will be refunded to the credit card.
I paid my bill, but still have hold on my account. Why?
There could be an issue with the real-time update to your account, so if you just made the payment, wait overnight to see if the hold is removed automatically. Also, sometimes holds are caused by something other than a financial obligation, so check your account to see if there is some other reason you have a hold.
If you have no other holds, and you made your payment more than 24 hours ago, contact Student Financial Services to determine what is causing the problem.