to Register a Complaint, Concern, or Compliment with Student Health
The staff of the Elson Student Health Center is very concerned
about addressing student complaints or concerns regarding medical
care or administrative policies and procedures at the Health Center.
Every effort will be made to listen to the concern and respond in
an appropriate fashion. The following procedures are recommended
for students who wish to register a concern or complaint:
Talk with your
care provider directly - Consider talking with the care provider who saw you
for the visit in question. We realize that sometimes it is hard to question
or confront a health care professional about his/her decisions or treatment.
Our providers are very approachable and willing to work with you on understanding
your medical condition or treatment. We suggest either calling the provider
directly or making an appointment to discuss your concerns.
Contact an associate
director at the Health Center - An associate director directly supervises all
staff in each area listed below. If you would prefer speaking with the "person
in charge," consider calling, writing, or making an appointment with:
General Medicine: Joe Chance, MD at 982-3915
Gynecology: Chris Peterson, MD at 924-2773
Russ Federman, PhD at 243-5150
Health Promotion: Cynthia Burwell at 924-1509
Administration (insurance, lab, pharmacy, or reception): Bill Tolley at
Contact the Director
of Student Health - The Director of Student Health is administratively responsible
for the entire operation. If you do not receive a satisfactory response by following
the above procedures or you simply feel you need to register a complaint with
the Director, call or write: Dr. James C. Turner, Director, Elson Student Health
Center, University of Virginia, PO Box 800760, Charlottesville, Virginia 22908-3708,
Talk with your
parents - Some students do talk with their parents, and they sometimes can reassure
you that your medical care sounded appropriate or they may reaffirm your concerns.
Parents will occasionally call us on behalf of the student to discuss medical
care concerns. If you want us to speak with your parents, we need your explicit
permission. Our professional code of ethics will not permit us to speak
with anyone about your medical care under any circumstances (except life-threatening
emergencies). Please understand that we are most willing to speak to your family
but only after we have received your permission.
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