Emergencies and Crises
In an emergency or life-threatening situation, please call 911.
When Student Health is closed and you need to speak with someone regarding an urgent question or concern, care providers are always on call through the answering service number at 972-7004. Let the provider know if you have a medical concern or wish to speak to a mental health care provider. Please wait near a phone for a response.
If you have an urgent medical or emotional problem, or are so directed by the on-call provider, you may receive care at the U.Va. Hospital Emergency Room.
Paying for Emergency Visits
The Student Health Center does not cover visits or charges incurred in the emergency room; they are billed directly to your insurance.
On-call Crisis Intervention
CAPS maintains on-call clinician availability 24 hours a day. During daytime operating hours a minimum of one on-call clinician is available to see students on a walk-in basis or to respond to phone calls. After hours and on weekends or holidays, an on-call clinician is available through the Student Health/CAPS answering service. The on-call clinician provides both informational consultation and crisis intervention as needed. After hours, most on-call intervention occurs via telephone contact. Where psychiatric hospitalization of a student may be indicated, but the situation requires further assessment prior to reaching a decision about hospitalization, the on-call clinician will come to U.Va. Grounds for an on-site clinical assessment.
Post-Disaster Critical Incident Response Team
In the event that the University were to experience a large-scale crisis or disaster that required intervention beyond the scope of CAPS crisis intervention services, CAPS has incorporated volunteer faculty from the clinical social sciences departments into a Critical Incident Stress Management (CISM) response team. This team is composed of approximately 30 professionals (CAPS staff and faculty) who are available to function in small teams to provide the U.Va. Community with post-disaster support groups and debriefings as means of mitigating the development of pathological post-trauma reactions.