Prince William County Citizen Satisfaction Survey

 

REPORT OF RESULTS 2004

 

Prepared by:

Monnica T. Williams, Research Analyst
and
Thomas M. Guterbock, Director

 

With the assistance of:
Ryan Hubbard, Senior Research Analyst
Jennifer Wainright, Research Analyst

Prepared for:

Office of Executive Management

Prince William County, Virginia August 2004

TABLE OF CONTENTS

 

 

1               Introduction, Respondent Selection, and Summary of Methods................................................. 7           

 

2               Quality of Life in Prince William County.................................................................................. 12

 

3               Satisfaction with County Services........................................................................................... 16

 

4               Communication with the County............................................................................................. 24

 

5               Development Issues............................................................................................................... 26

 

6               Views of Government and Education...................................................................................... 31

 

7               Employment and Commuting.................................................................................................. 35

 

8               Summary and Conclusion....................................................................................................... 41

 

 

Appendix A: Questionnaire

Appendix B: Survey and Sampling Methodology

Appendix C: Demographics of Sample

Appendix D: Survey Results

Appendix E: Question Revisions and Rotation Plan

Satisfaction Item Index