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About CSR in general

How and when did CSR get started?

Beginning with an internal equipment grant to the Sociology and Government and Foreign Affairs departments for a CATI lab, Professors Thomas Guterbock and Steven Finkel drew up detailed plans for a survey research center in February 1988. CSR's first projects involved conducting class polls within the two academic departments. CSR was constituted as a separate service unit within Arts & Sciences at the University in September 1989, with Mr. Guterbock appointed as director. From there it developed into a full service polling facility. More recently, CSR expanded into new office space at Old Ivy Road. We now have a 23 station CATI lab and are a unit of the University of Virginia's Weldon Cooper Center for Public Service.


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Where is CSR located?

  • Center for Survey Research
    University of Virginia
    2400 Old Ivy Road
    P.O. Box 400767
    Charlottesville, VA 22904
  • CSR is located on the second floor of 2400 Old Ivy Road with the Weldon Cooper Center for Public Service.
  • Free parking is available for our facilities.
  • For orientation see CSR's driving directions.


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About CSR's services

What kinds of projects are done at CSR?

  • CSR has done a wide range of projects. We have worked on behalf of academic researchers, government agencies, private foundations, businesses, and non-profit organizations.
  • CSR is experienced with a wide array of contact modes: telephone interviewing through WinCATI, mail-out survey and contact services, web-based data collection, and in-person interviewing.
  • CSR has recently purchased SensusWeb 4.2 which expands WinCATI into cyberspace enabling true multi-mode surveying. The same survey can be programmed on the telephone and web simultaneously with automatic emailing of respondents to indicate completion or to provide reminders or passwords.

Click here to view our project list. Note that for your convenience we have organized these so that you can sort through projects by type, time of completion , and consulting report date.

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What services does CSR provide?

  • CSR is a full-service survey research facility. We offer customized project design, professional interviewing and data collection using the latest survey technologies, and data analysis and report preparation.

Click here for more detailed information on our services.

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How much does it cost to do a survey?

  • CSR rates are competitive with other academic and commercial survey organizations. Project costs can vary widely depending on factors such as the scope of services you require, the survey methodology used, the number of respondents, the nature of the sample, etc. Costs can range anywhere from $5000 - $150,000. So while typical projects have been in the $20,000 - $50,000 range, we have also done smaller and larger projects. We invite you to contact one of our senior staff to discuss the scope of your project and factors that govern cost.


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What's the best way to collect data for my project?

  • CSR can advise you on the most productive and cost-effective method for collecting your data: telephone, mail, electronically or in-person. CSR ensures scientific validity of your study by helping specify procedures for selecting respondents within households, securing cooperation, and following up incomplete interviews or questionnaires.


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Who writes the questions for my survey?

  • CSR can write the questions for you, or assist you in writing your own. We will help you determine the best question formats to measure people's opinions, experiences, attitudes, and behavior. We can advise you on the proper sequencing of items, a critical design feature for maintaining objectivity and ensuring that respondents understand your questions.


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Can I get a copy of one of your old reports?

  • Most are available for a nominal fee. Please contact Ila Crawford for details and specific costs.


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About employment opportunities

Can I work at CSR?

  • Periodically, CSR offers part-time employment to assist with various projects. We frequently utilize employment through UVA temporary services. Full-time University of Virginia students may apply either through the Student Employment section of the Human Resources or directly to CSR. All other personnel must apply through the University of Virginia Department of Human Resources. For job descriptions see our employment section.

 Whom do I contact about employment opportunities?

  • Contact Robin Bebel at (434)982-5541 for research project management and office positions.
  • Contact the CATI lab at (434)243-5226 for telephone interviewing positions.


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About survey research

Survey research is most simply defined as research that involves systematically asking people questions. Usually, surveys involve scientifically drawn samples of respondents. Here are some useful links for AAPOR and other survey institutions of note.

What is AAPOR?

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What is WinCATI-SensusWeb?

  • This is a program that CSR uses to conduct interviews by phone or via the web. The successor to Sawtooth's Ci3 CATI software package, the software now allows telephone and web surveys to share a database and email system. Click here to view our room setup and here for information from the program's website.


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What is RDD?

  • Random Digit Dialing is a method used to give all phone numbers in a selected region an equal chance of being dialed. By adding a random four digit number to a given prefix, a complete telephone number is created. This allows you to reach those telephone numbers that may be unlisted.


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What are CATI and CAPI?

  • Computer Assisted Telephone Interviewing (CATI)
  • Computer Assisted Personal Interviewing (CAPI)


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Whom do I contact for more information about CSR?

For further information please contact:

Center for Survey Research
University of Virginia
2400 Old Ivy Road, Suite 223
P.O. Box 400767
Charlottesville, VA 22904

Phone: (434) 243-5222
FAX: (434) 982-5524
TDD: (434) 982-HEAR

here for a printable directory of our staff.

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2005 by the Weldon Cooper Center for Public Service
University of Virginia