U.Va. Alerts notifies registered users via text
message when the University population faces imminent threat from a
hazard. Since U.Va. Alerts requires a computing ID, only
students and staff are eligible to register for accounts.
Once you create an account, you will be able to login and add an
additional mobile phone number and up to six email addresses.
Parents can be added to student U.Va. Alerts accounts
Since U.Va. Alerts requires a computing ID, parents and non-University affiliated persons are not
able to create an account; however, students can add parent
contacts to their account. See
the instructions below on adding an additional mobile
phone number and email addresses to the account.
Not sure you can receive text messages? Read the Prerequisites.
Need help with the sign-up form? Read the Instructions to create an
Did you sign up for email? Learn how to sign up for email alerts.
Did you validate your account? Learn
how to complete your registration by validating your account.
Want to learn more about U.Va. Alerts? Read the Frequently Asked Questions.
- Your mobile phone must be capable of receiving text
messages and your mobile phone service plan must support receiving them.
If you are unsure, please check with your mobile
phone service provider.
- You must have your mobile phone with you during
signup. The registration process will require you to
account by entering a 4-digit
verification code in the "Create New User Account" Web form. This 4-digit
code will be sent
to your mobile phone within seconds of creating an account.
- U.Va. employees with phones on state contract must activate text messaging on their service plan.
Instructions to Create an Account
Your U.Va. NetBadge credentials are used to setup your U.Va.
Alerts account. Complete the requested information on the "Create New User
Account" Web form.
Within moments of clicking the CREATE ACCOUNT button, your
mobile phone will receive a text message with a 4-digit number. Enter this
number on the account creation Web page then click the
VALIDATE button. After completing this step, your
become active immediately. If you do not receive the 4-digit
within moments of creating your account, contact your
mobile phone service provider
to determine whether or not you have text messaging enabled. If you
are certain that you have text messaging enabled but are not receiving
the 4-digit validation number, then email your
mobile phone number and the name
of your service provider to support@e2Campus.com.
Indicate you want to register in the U.Va. Alerts system. An e2Campus
technical support representative
will assist you with the registration process.
Now that the account is activated, you can log into your account to add an additional mobile phone
number and up to six email addresses to receive text messages.
Adding Additional Mobile Phone Numbers and Email Addresses
Once you have established your account you may also add an additional mobile phone number
and up to six email addresses. Here's how:
- Go to the U.Va.
- On the Services page you will see a field
for adding an additional mobile phone number and
another field for adding email addresses. Remember that all the phone
numbers and email addresses you submit will need to be validated.
If you do not finish the validation process, you will not
receive emergency text messages and email.
Once you have registered an additional phone number or email address
you must validate the information.
If a parent, guardian, or significant other's phone or email is registered, work with them to
complete the validation step. Here's how:
- Go to the U.Va.
- On the Services page you will see the
status of the mobile phone numbers and email addresses you have submitted.
If the status says Unvalidated, follow the
instructions on the Web page to finish the validation process.
- When you are validating a mobile phone, a 4-digit number
is sent to that mobile phone in the form of a text message.
You will need to have that mobile phone available so that
you can type the 4-digit code into
the Web form. Upon doing this the mobile phone number will be
- When you are validating an email address, a link is sent to
that address. When the link in the email message is clicked, that email
address will be validated.
Frequently Asked Questions
Who can get U.Va. Alerts?
The U.Va. Alerts service is for students,
faculty and staff who will be affected directly by an emergency on the University Grounds and/or
the proximate areas. Since U.Va. Alerts requires a computing ID, parents and non-University
affiliated persons are not able to establish an account; however, students
can add parent contacts to their account.
Why should I get U.Va. Alerts?
- Text messaging is more reliable during emergency situations when
communication systems may be overwhelmed with traffic. Text messages will
often get through when phone calls won't.
- Accurate information about impending or actual threats or emergencies can help you make
good decisions to stay safe.
Will my mobile phone number be kept confidential?
Yes. U.Va. Alerts service mobile phone numbers are not shared or sold to any other systems or
How many U.Va. Alerts text messages will I receive?
The exact number of U.Va. Alerts messages is difficult to predict, but there
should be very few. There will be occasional tests of the system, but the aim
is to alert you only to emergency situations in which there is an imminent
threat to public safety. While the delivery time is dependent on your carrier processing the message,
you will most likely receive messages within seconds of transmission. If your mobile phone is turned
when a text message is sent, you will receive it after you turn your mobile phone on, but only if you
so within seven days from the original transmission.
What do I need to get U.Va. Alerts and how much does it cost?
All you need is a U.Va. NetBadge account and a mobile phone with text
messaging capabilities. There is no
charge to users for signing up. Individual mobile phone plans will apply
normal charges for the text message.
Note: All landlines, most Tracfones and some pay-as-you-go phones will not register on the U.Va. Alerts system. This is a limitation of the phone providers.
What if I change my mobile phone service provider
or my mobile phone number?
When you change mobile phone providers but keep your existing mobile
number, it is considered "ported." Depending on the mobile phone provider,
it may take up to 30 days for the U.Va. Alerts system to be updated. During
the "ported" time period, you may not receive alerts because the alerts are
sent to the old mobile provider, which may not forward them. You will find
details on how to solve this problem and immediately register your new
service provider when you login to review your account information.
If your mobile phone number changes, you will need to login to U.Va.
Alerts and update your account information. From the
Services page you can edit or delete existing
phone numbers and email addresses.
How can I update my account?
Go to the U.Va. Alerts login and from the Services page, edit
or delete existing phone numbers and email addresses.
What if I do not enter the 4-digit validation code?
If you do not enter the 4-digit validation code, an account is created but
you will not receive alerts. To receive alerts, you must login and
complete the validation process.
What if I do not receive the 4-digit validation
If you do not receive the 4-digit validation code, contact your mobile
phone service provider
to verify that text capability is activated on your plan. If you have
verified that text capability is activated on your plan, then contact support@e2Campus.com and provide
them with your mobile phone number and service provider. Indicate you want
to register in the U.Va. Alerts system. An e2Campus technical support
representative will assist you with the validation process.
How can I opt-out of U.Va. Alerts?
You can opt-out (discontinue) at any time just as quickly and easily as
you signed up. Here's how:
- Go to the U.Va.
- Select the Groups tab.
- You will see "U.Va. Alerts Emergency Notification" as your
active group. Click on Unsubscribe.
What will the U.Va. Alerts tell me?
A short text message will state the type of threat and indicate suggested
action. For instance, in the case of a chemical spill you might get this
message: "CHEMICAL SPILL
ON GROUNDS. AVOID (LOCATION). DETAILS AT WWW.VIRGINIA.EDU." Because the
messages must be brief, you will always be directed to go to the
University's home page (www.virginia.edu) where additional details will be available.
An important reminder: The U.Va. Alerts text messaging service is just one of the
methods the University will use to communicate emergency information. The best source of
official information, such as high-level emergency details and schedule change information will be the
University's home page at www.virginia.edu. Local television and radio stations should also be relied
on in severe weather situations. Key staff and student leaders, such as the Resident Staff, will also
be equipped to communicate directly with students. All available forms of communication will be used
to convey needed information to the University community.
For assistance with validating a mobile phone number, email your
mobile phone number and the name of your service provider to
Indicate you want to register in the U.Va. Alerts system. For all other
inquiries, please contact the U.Va. Help Desk.