ImageNow is an electronic document repository for the University of Virginia, currently used for the Integrated System and University Human Resources. ImageNow is used by faculty and staff to access and review academic and business-related documents. WebNow is the web-based version of ImageNow.
NOTE: Graduate Admission Faculty Evaluation has moved to SIS (launch button is on bottom, left column).
TABLE OF CONTENTS
- Getting Started
- Training
- Help
The steps you take to prepare to use ImageNow differ depending on if you need the ImageNow
client or can use the WebNow interface. Users who will need to scan and link documents in
ImageNow must use the desktop client, all other users can use the WebNow web-based client.
Which version of ImageNow/WebNow do I use?
- WebNow (using VPN/UVa Identity Token)
- Users who view more than graduate student materials in ImageNow, (e.g., Human Resources, International Studies Office, Athletics)
- ImageNow Client (using VPN/UVa Identity Token)
- Users who scan and link in ImageNow
- Undergraduate admission ImageNow users
Desktop requirements for WebNow
WebNow is available for users who do not need to scan and link documents in ImageNow.
It is web-based and works with the following:
Java Version |
Operating System |
Browser |
| 1.6.0.20 or higher | Windows XP (SP2) Windows XP (SP3) Windows Vista Windows 7 |
Chrome Firefox Internet Explorer Opera |
| 1.6.0.20 or higher | Mac OS X 10.7 Mac OS X 10.6 |
Chrome Firefox Safari |
| 1.6.0.20 or higher | Mac OS X 10.5 | Chrome |
Note: Android and mobile Windows-based devices are not supported by WebNow (phones or tablets).
Desktop requirements for ImageNow Client
The ImageNow desktop client is required for users who will scan or link documents in ImageNow.
The client software only runs on Windows operating systems. To use the ImageNow desktop client,
it must be installed on your computer and is available on the ImageNow Collab site.
If the ImageNow Collab site is not accessible, join the site by logging in to Collab,
selecting My Workspace, Membership, Joinable Sites, search for SIS ImageNow, click Join.
The following are minimum desktop requirements to run the ImageNow desktop client:
- Windows XP (SP2)
- Internet Explorer 7
How to obtain VPN/UVa Identity Token
Users that will use the ImageNow desktop client or WebNow must obtain a UVa Identity Token.
- UVa Identity Tokens should be requested by an LSP or desktop support person through the UVa Identity Token homepage. Please be sure to select the "Student System - Standard and/or Student System ImageNow" option during the request process.
- Access to ImageNow via the UVa Identity Token will be granted as soon as a properly authorized ImageNow Access Request Form is received. See the ImageNow access website for the complete access process.
Troubleshooting Steps:
- Your Eservices account login name is eservices\ followed by your UVa computing ID (e.g., eservices\mst3k). If you do not know your Eservices password, you can reset it.
- Check Joint VPN Connection. If your Joint VPN connection is not active, insert your security UVa Identity Token (formerly called "ikey"), and connect with appropriate password.
- Check VPN Filter. If Joint VPN is active and login still fails, ask your LSP
(Local Support Partners for computer support) to check whether you have an active SIS Standard
VPN Filter. LSPs can check this at the ITS netadmin tools page to confirm that the token is
enabled (enabled = Y) and that the user has SIS Standard VPN Filter. - Contact the Help Desk. If steps above are followed and login still fails, contact the UVa Help Desk.
WebNow (VPN/UVa Identity Token) Login
Troubleshooting Steps:
- Check Joint VPN Connection. If your Joint VPN connection is not active, insert your security UVa Identity Token (formerly called "ikey"), and connect with appropriate password.
- Check VPN Filter. If Joint VPN is active and login still fails, ask your LSP
(Local Support Partners for computer support) to check whether you have an active SIS Standard
VPN Filter. LSPs can check this at the ITS netadmin tools page to confirm that the token is
enabled (enabled = Y) and that the user has SIS Standard VPN Filter. - If you are unable to login via NetBadge, see the NetBadge troubleshooting tips.
- If you see a blank white screen in your browser after logging into WebNow, verify that you have the Java Runtime Environment installed. You can test to see if you have Java installed and what version is running.
- If you see a blank or grey screen and using a MAC with Safari, confirm whether applet plugin and web start application is enabled.
- If you still have questions, contact the UVa Help Desk.