ImageNow is the electronic document repository for the University of Virginia Integrated System.
ImageNow is used by faculty and staff to access and review academic and business related documents. WebNow is the web-based version of ImageNow.

 

TABLE OF CONTENTS

• Getting Started
  • Which version of ImageNow/WebNow do I use ?
  • ImageNow roles/access
  • Desktop requirements for WebNow
  • Desktop requirements for ImageNow Client
  • How to obtain VPN/Token
• Training
  • WebNow Graduate Admission Faculty Evaluator Guide
  • WebNow Graduate Admission Faculty Evaluator Video (7 minutes)
  • WebNow Graduate Admission Departmental User Guide
• Help
  • ImageNow Desktop Client login
  • WebNow (VPN/Token) login
  • WebNow (Enhanced NetBadge) login
  • UVa Help Desk

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Getting Started

The steps you take to prepare to use ImageNow differ depending on if you need the ImageNow
client or can use the WebNow interface. Users who will need to scan and link documents in
ImageNow must use the desktop client, all other users can use the WebNow web-based client.

Which version of ImageNow/WebNow do I use?

• WebNow (using Enhanced NetBadge)
  • Users who view graduate student materials ONLY in ImageNow
• WebNow (using VPN/Token)
  • Users who view more than graduate student materials in ImageNow, (e.g. International Studies Office, Athletics)
• ImageNow Client (using VPN/Token)
  • Users who scan and link in ImageNow
  • Undergraduate admission ImageNow users

ImageNow Roles/Access
Before using ImageNow you will need to obtain the proper roles.

See a full list of roles available for ImageNow and procedures for obtaining ImageNow access.

Desktop requirements for WebNow
WebNow is available for users who do not need to scan and link documents in ImageNow.

It is web-based and works with the following:

Java Version	Operating System	Browser
1.6.0.20 or higher	Windows XP (SP2) Windows XP (SP3) Windows Vista Windows 7	Chrome Firefox Internet Explorer Opera
1.6.0.20 or higher	Mac OS X 10.7 Mac OS X 10.6	Chrome Firefox Safari
1.6.0.20 or higher	Mac OS X 10.5	Chrome

Note: iPhone, iPad, iPod, or Android-based devices are not supported by WebNow (phones or tablets).

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Desktop requirements for ImageNow Client
The ImageNow desktop client is required for users who will scan or link documents in ImageNow.
The client software only runs on Windows operating systems. To use the ImageNow desktop client,
it must be installed on your computer and is available on the SIS ImageNow Collab site.

If the SIS ImageNow Collab site is not accessible, join the site by logging in to Collab,
selecting My Workspace, Membership, Joinable Sites, search for SIS ImageNow, click Join.

The following are minimum desktop requirements to run the ImageNow desktop client:

• Windows XP (SP2)
• Internet Explorer 7

How to obtain VPN/Token
Users that will use the ImageNow desktop client or VPN/Token WebNow must obtain an ITS token.
Users who will use the Enhanced NetBadge authorized WebNow client do not need an ITS token.

1. ITS tokens should be requested by an LSP or desktop support person through the ITS Token homepage. Please be sure to select the "Student System - Standard and/or Student System ImageNow" option during the request process.
2. Access to ImageNow via the ITS token will be granted as soon as a properly authorized ImageNow Access Request Form is received. See the SIS/ImageNow access website for the complete access process.

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Help

ImageNow Desktop Client Login

Troubleshooting Steps:

1. Check Eservices username and password. Confirm the correct user name and password is
   being used. If this is unsuccessful, reset your eservices password.
2. Check Joint VPN Connection. If your Joint VPN connection is not active, insert your security token (formerly called "ikey"), and connect with appropriate password.
3. Check VPN Filter. If Joint VPN is active and login still fails, ask your LSP (Local Support Partners for compter support) to check whether you have an active SIS Standard
   VPN Filter. LSPs can check this at the ITC netadmin tools page to confirm that the iKey is
   enabled (enabled = Y) and that the user has SIS Standard VPN Filter.
4. Contact the Help Desk. If steps above are followed and login still fails, contact the UVa Help Desk.

WebNow (VPN/Token) Login

Troubleshooting Steps:

1. Check Joint VPN Connection. If your Joint VPN connection is not active, insert your security token (formerly called "ikey"), and connect with appropriate password.
2. Check VPN Filter. If Joint VPN is active and login still fails, ask your LSP (Local Support Partners for computer support) to check whether you have an active SIS Standard
   VPN Filter. LSPs can check this at the ITC netadmin tools page to confirm that the iKey is
   enabled (enabled = Y) and that the user has SIS Standard VPN Filter.
3. If you are unable to login via NetBadge, see the NetBadge troubleshooting tips.
4. If you see a blank white screen in your browser after logging into WebNow, verify that you have the Java Runtime Environment installed. You can test to see if you have Java installed and what version is running.
5. If you see a blank or grey screen and using a MAC with Safari, confirm whether applet plugin and web start application is enabled.
6. If you still have questions, contact the UVa Help Desk.

Troubleshooting Steps:

1. If you are unable to login via NetBadge, see the NetBadge troubleshooting tips.
2. If you are unable to get through the Enhanced NetBadge login, you can verify you have set up your security questions. See additional information about Enhanced NetBadge.
3. If you see a blank white screen in your browser after logging into WebNow, verify that you have the Java Runtime Environment installed. You can test to see if you have Java installed and what version is running.
4. If you see a blank or grey screen and using a MAC with Safari, confirm whether applet plugin and web start application is enabled.
5. If you still have questions, contact the UVa Help Desk.

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