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The Document Imaging System is an electronic document repository for the University of Virginia, currently used for the Integrated System and University Human Resources. It is used by faculty and staff to access and review academic and business-related documents.


Getting Started

The steps you take to prepare to use the Document Imaging System differ depending on if you need the Document Imaging System client or can use the WebNow interface. Users who will need to scan and link documents in the Document Imaging System must use the desktop client, all other users can use the WebNow web-based client.

Which version of Document Imaging/WebNow do I use?

Desktop requirements for the Document Imaging System client
The Document Imaging System desktop client is required for users who will scan or link documents in the Document Imaging System.

The client software only runs on Windows operating systems. To use the Document Imaging System desktop client, it must be installed on your computer and is available on the Document Imaging System Collab site.

If the Document Imaging System Collab site is not accessible, join the site by logging in to Collab,
selecting My Workspace, Membership, Joinable Sites, search for SIS ImageNow, click Join.

The following are minimum desktop requirements to run the Document Imaging System desktop client:

Desktop requirements for WebNow
WebNow is available for users who do not need to scan and link documents in ImageNow.

It is web-based and works with the following:

Java Version
Operating System
Browser
1.6.0.20 or higher Windows XP (SP2)
Windows XP (SP3)
Windows Vista
Windows 7
Chrome
Firefox
Internet Explorer
Opera
1.6.0.20 or higher Mac OS X 10.7
Mac OS X 10.6
Chrome
Firefox
Safari
1.6.0.20 or higher Mac OS X 10.5 Chrome

Note: iOS, Android, and mobile Windows-based devices are not supported by WebNow (phones or tablets).

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Help

Document Imaging System Desktop Client Login

Troubleshooting Steps:

  1. Your Eservices account login name is your UVa computing ID (e.g., eservices\mst3k). If you do not know your Eservices password, you can reset it.
  2. Check Joint VPN Connection. If your Joint VPN connection is not active, insert your security UVa Identity Token (formerly called "ikey"), and connect with appropriate password.
  3. Check VPN Filter. If Joint VPN is active and login still fails, ask your LSP (Local Support Partners for computer support) to check whether you have an active ImageNow Standard
    VPN Filter. LSPs can check this at the ITS netadmin tools page to confirm that the token is
    enabled (enabled = Y) and that the user has ImageNow Standard VPN Filter.
  4. Contact the Help Desk. If steps above are followed and login still fails, contact the UVa Help Desk.

WebNow (VPN/UVa Identity Token) Login

Troubleshooting Steps:

  1. Check Joint VPN Connection. If your Joint VPN connection is not active, insert your security UVa Identity Token (formerly called "ikey"), and connect with appropriate password.
  2. Check VPN Filter. If Joint VPN is active and login still fails, ask your LSP (Local Support Partners for computer support) to check whether you have an active ImageNow Standard
    VPN Filter. LSPs can check this at the ITS netadmin tools page to confirm that the token is
    enabled (enabled = Y) and that the user has ImageNow Standard VPN Filter.
  3. If you are unable to login via NetBadge, see the NetBadge troubleshooting tips.
  4. If you see a blank white screen in your browser after logging into WebNow, verify that you have the Java Runtime Environment installed. You can test to see if you have Java installed and what version is running.
  5. If you see a blank or grey screen and using a MAC with Safari, confirm whether applet plugin and web start application is enabled.
  6. If you still have questions, contact the UVa Help Desk.

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