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INTEGRATED SYSTEM HR/FINANCE R12.2 UPDATES

ISSUES & FIXES: Your issue may be on the list; check here first »

Watch a video detailing post-upgrade changes: how to login, navigate Purchasing, etc. »

GETTING HELP

There is no longer a central help desk for the Integrated System. If you have HR or Finance questions, consult the table below for where to get answers:

QUESTION TYPE GET HELP
Integrated System Password resets Online: http://www.hr.virginia.edu/ispassword/
Locked accounts:
Call 982-0123
How to log in, navigate "new" Purchasing site Watch a video detailing post-upgrade changes
General IS Help How do I? Accessing Online Help (pdf)
Video: Using Online Help
HR Modules
• HRMS, Labor Distribution, Time & Leave, Learning Management
• Access & responsibilities
• HR Discoverer reports
• General application use
General support (UVaCollab): http://www.hr.virginia.edu/issupport/
Email: systeam@virginia.edu

Available M-F, 8:30AM-5PM
Finance Modules
• Purchasing, Accounts Payable, General Ledger, Grants Accounting
• Finance Discoverer reports
General support (UVaCollab): http://www.hr.virginia.edu/issupport/
Email: foc-training@virginia.edu
Available M-F, 8:30AM-5PM
• Technical issues with installation or use of JointVPN, Java, browser configuration
• System Outages
UVA Help Desk
Telephone: 434-924-4357, 866-469-4866 (toll-free)
Email, Chat, Create a Support Ticket »

Available 24x7x365

 

Check ITS System Status for the most up-to-date info from the engineers, as we are experiencing some post-upgrade issues and the system may be down periodically for fixes.