ISP is Here…How Are We Doing?
As one ISP advisor succinctly put it, "There are bumps in the road, but
no flat tires." All across Grounds, at Wise, and throughout the remote
sites of the University of Virginia, employees are now doing their work
"the Oracle way." Since we all just started, it is certainly taking more
time, and there are lots of questions, but that is only to be expected
for a system change of this magnitude.
at U.Va. is to be congratulated for their part in making the ISP implementation
come in on time and on budget, an enormous accomplishment for a project
of this magnitude, according to Joe Iannacone, the project's KPMG
manager. "This was only possible because of the combination you have
at U.Va. of extraordinary executive sponsorship, a highly capable
and motivated project team,
Nimax, ISP Purchasing team lead, presents Joyce Blakey, from the
Department of Cell Biology, with an ISP shirt for being first person
to enter an LPO in Oracle.
University employees willing to embrace change," he adds. "It usually
takes between three and six months to get up to speed and feel comfortable
with a new system. You are off to a great start here."
ISP project director, adds, "We thank everyone for their patience,
dedication, and - in most cases - enthusiasm about learning about
the Integrated System."
A new "Reports" tab has been added to the top of the home page of the
Integrated System website. This site
provides you with a complete explanation of reporting options within Oracle
and the Operational Data Store (ODS). Highlights include:
- How and
when the ODS is refreshed, and why information will, typically, be about
24 hours old
and times of ODS help sessions
- A list
of predefined ODS reports in Discoverer
on how to use Discoverer
- To log
on to Discoverer, use the following connect string:
userid(e.g. tj4u):UVA ODS Specialist (capitals and spaces as shown)
your Oracle password
- When opening
a predefined Oracle report, go to the Sheets menu and select "Retrieve
all rows" in order to view all of the information in the report. Otherwise,
only a certain number of rows might be downloaded.
site will also lead you to information on Discoverer.
to SMEs and Report Developers: Two Noetix folders are being replaced.
for more information.
Efforts by Help Desk Staff
Individuals staffing the Integrated System Customer Support Center (ISCSC)
and ITC help desks have been doing a phenomenal job responding to several
hundred questions daily from new Oracle users. The ITC Help Desk people
are answering desktop-related questions. The ISCSC folks are responding
to questions about using the Oracle applications.
staffing the ISCSC phones are project team members who have primary expertise
in one Oracle application. Approximately eight people rotate between the
ISCSC phones, training, serving on the SWAT team, and responding to issues
that arise in the applications.
to say, they are stretched quite thin," reports Gary Helmuth, special
assistant to the chief human resources officer, and interim manager of
the ISCSC. "They truly appreciate the patience of callers as they strive
to provide answers, especially for questions outside their area of expertise."
for getting answers before calling the help desks:
at the Ranch
So, what happens
Wave 2 training has begun and will continue through August. After that,
an on-going training schedule will be established by a new central training
organization within University Human Resources, which will be called
the Division of Training.
and enhancing the financial applications: An Applications Support
Center is being established, comprised of several Phase 1 ISP functional
and technical team members, to oversee the performance and development
of the live Oracle applications and to coordinate with the development
and testing of the phase 2 applications.
2 begins: The kick-off for the Human Resources/Payroll phase
of the ISP took place on July 16. Phase 2 team members, who come largely
from University Human Resources, have already completed their "as-is"
documentation, detailing current operations.
to ARCHIVED ISP NEWS DIRECTORY
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are off to a great start here."