Process Simplification (PS) strives to enable University employees to work more efficiently and effectively, serving as a catalyst for change, encouraging new ideas, and eliminating barriers to progress. PS encourages building collaborative teams which include representatives from University constituencies affected by the outcome of the team's work. The work and input each individual team member contributes to the effort are critical to a project’s success. PS is relentless in its focus to serve individuals who use University's processes.

PS methods:

• involve process owners in the creative process;
• involve front-line employees in solving problems; and
• provide a mechanism for customer input.

PS role:

• assist in the selection of team members;
• provide project infrastructure;
• assist in the location of resources for initiatives;
• provide guidance on appropriate research tools for project assessment;
• support teams with project tracking and reporting to the Steering Committee;
• facilitate communications throughout the organization and University;
• resolve project issues; and
• empower team members.

PS outcomes:

• advance the quality of a service;
• improve users’ understanding about a service;
• simplify the steps required to complete a transaction;
• eliminate unnecessary duplication of effort;
• maximize the use of available resources;
• ensure top-down commitment; and
• enhance communication across units supporting a service.